Live Connections
Website:
liveconnections.in
Job details:
Greetings from Live Connections
Job Title: Quality Analyst – Domestic Voice Process
Location: Ameerpet
Job Summary:
We are looking for a Quality Analyst with experience in a Domestic Voice Process (BPO) to monitor and evaluate customer interactions, ensure service quality, and drive continuous improvement.
Key Responsibilities:
- Monitor and evaluate inbound/outbound calls as per quality standards
- Provide constructive feedback to agents to improve performance
- Conduct regular quality audits and share reports with stakeholders
- Identify process gaps and recommend improvements
- Ensure adherence to compliance, scripts, and SOPs
- Participate in calibration sessions and team meetings
- Track performance metrics and support training initiatives
Eligibility Criteria:
- Experience: Minimum 1–2 years in BPO (Quality/Voice Process)
- Qualification: Any Graduate
- Languages Required: Fluent in English, Telugu, and Hindi
Work Schedule:
- 6 days working per week
- 1 weekly off
Important Notes:
- No cab facility will be provided
- Relieving letters and payslips are mandatory for experienced candidates
Apply on
Varalakshmi.Y@livecjobs.com
7995831110
Click on Apply to know more.