Website:
tp.com
Job details:
Job description
Roles and Responsibilities
Candidate should have experience in international process as Team Leader
- Conduct call audits to ensure compliance with quality standards and identify areas for improvement.
- Use QC tools such as Pareto analysis, root cause analysis (RCA), and Six Sigma quality methods to resolve issues.
- Perform call calibration exercises to align agents on process expectations and provide feedback for coaching purposes.
- Participate in quality audits to evaluate agent performance against established metrics and KPIs.
- Identify opportunities for process improvements through continuous monitoring of calls using call monitoring software.
If you're from QA from BPO industry, please do share below details with attaching you're resume to this email id: vemu.raj@teleperformancedibs.com
Name
Number
Domain Handled
Qualification
Current Organisation
Current Designation
Email
Notice Period
Overall Experience
Relevant Experience
Current CTC
Expected CTC
Current Location
Preferred Location
Open to relocate
Regards,
Charlie HR
vemu.raj@teleperformancedibs.com
Click on Apply to know more.