Dental Customer Service Representative

Our Qualfon Mission Qualfon's mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. What We Offer: All team members can further their education and earn a college degree through Qualfon University Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values Team members have FREE access to personal and professional support through our care coaches. Set schedules majority of shifts are 40 hours per week. Competitive wages: $15.00 - $21.00 per hour (actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location) Medical, dental benefits, vision, and life & accident insurance for full-time employees Paid Time Off (PTO) What will you be doing: Answers telephone calls using an automated system and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare, and/or forwards calls to appropriate personnel. Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation. Interfaces with team members, management, and customers in reference to customer service issues. Reviews and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions. Maintains composure in escalated situations. Operates accurately and efficiently in a fast-paced environment. Handles multiple responsibilities at one time. Conducts outbound calls to members in response to customer direction or other business needs. Work at Home Requirements: High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet. Upload speed of 5 Mbps; Download speed of 50 Mbps The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms. All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device. Qualfon will provide all or some of the equipment needed based on the employees' request. Additional Requirements: You must reside in the state of California.

Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. Further your education and earn a college degree through our Qualfon University scholarship program FREE access to personal and professional support through the Qualfon Care Coaches' program Medical, dental benefits, vision, and life & accident insurance for full-time employees Competitive wages Paid time off We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values Qualfon is dedicated to ensuring all team members have Fun@Work!