Techsara Solutions
Website:
techsarasolutions.com
Job details:
Job Title: QMS & Audit Analyst
Location: Ahmedabad (Onsite – 5 Days)
Shift: US Shift
Role Overview
We are looking for detail-oriented professionals to join our Quality Management (QMS) team. The role involves auditing processes, ensuring data quality across Salesforce, and driving operational excellence across multiple departments.
Key Responsibilities:
Quality Audits & Process Compliance
- Conduct regular audits across departments (Customer Success, Marketing, HR, Training, Tech, Interview Support).
- Ensure adherence to SOPs and identify process gaps.
- Prepare audit reports with actionable insights and recommendations.
Salesforce Data & Reporting
- Maintain data quality, accuracy, and consistency in Salesforce.
- Create dashboards, reports, and views for tracking performance and audits.
- Validate data formats, completeness, and business rules.
Cross-Functional Collaboration
- Act as a bridge between business users and technical teams.
- Translate business processes into measurable audit checkpoints.
- Improve system usability and adoption.
Data Analysis (Excel)
- Perform analysis using Excel (Pivot Tables, XLOOKUP, dashboards).
- Generate weekly/monthly reports and identify trends.
Jira & Tracking
- Track audit findings, tasks, and progress using Jira.
- Ensure timely closure of issues and action items.
SOPs & Documentation
- Create and update SOPs for various departments.
- Standardize processes and drive continuous improvement.
QA Audits & Improvements
- Conduct QA audits and identify improvement opportunities.
- Recommend process optimizations and automation.
Requirements
- 2–5 years of experience in QA / QMS / Salesforce / Data Analysis roles
- Hands-on experience with Salesforce dashboards & reports
- Strong Excel skills (Pivot, Lookup, Data Analysis)
- Experience with Jira or similar tools
- Strong analytical and communication skills
Click on Apply to know more.