Report

ServiceNow Business Analyst - ITSM/ITOM/ITIL

Salary

₹10 - 20 LPA

Min Experience

5 years

Location

Bengaluru, Karnataka, India

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Job Title : ServiceNow Business Analyst.

Job Type : Remote.

Experience : 5+ Years.

Job Description

Required Experience and Knowledge.
5+ years hands-on experience with ServiceNow modules, ITSM, ITOM, ITAM.
Strong analytical skills for gathering requirements, documenting processes, and creating functional specifications.

Roles And Responsibilities

Work closely with stakeholders to gather and document business requirements, user stories, and use cases.
Analyze current business processes and identify areas for improvement using ServiceNow functionalities.
Translate business requirements into functional specifications for the ServiceNow platform.
Create BRD, FRS documents aligned with business requirements.
Develop test plans, test cases, and conduct functional testing to ensure changes meet business requirements.
Coordinate user acceptance testing (UAT) and ensure any identified issues are resolved.
Document test results and track defects through to resolution.
Create user guides, training materials, and knowledge base articles for end-users and administrators.
Conduct training sessions and workshops to help users understand the functionalities and best practices of ServiceNow.
Support end-users by providing guidance and troubleshooting assistance as needed.
Analyze data to identify trends, patterns, and opportunities for process improvement.
Work closely with ServiceNow developers and administrators to ensure functional requirements are understood and implemented correctly.
Act as a liaison between business stakeholders and the technical team, ensuring effective communication and alignment.
Participate in agile ceremonies (sprint planning, daily stand-ups, retrospectives) to support project progress.
Recommend enhancements and process improvements based on the latest ServiceNow capabilities.

Preferred Qualifications

Certifications : ServiceNow Certified System Administrator, Certified Implementation.
Specialist, or Business Analysis-related certifications (e.g. , CBAP).
ITIL Knowledge : Understanding of ITIL framework and IT Service Management (ITSM).

Best Practices

Agile Methodology : Experience working in agile development environments.
Data Analysis Tools : Familiarity with data analysis and reporting tools within ServiceNow.

(ref:hirist.tech)

ServiceNow

ITSM

ITOM

ITIL

Business Analysis

Process Improvement

Functional Specification

Testing

Training

Data Analysis