PGS
Website:
pepcogroup.eu
Job details:
We are currently seeking a candidate to join our team as a QA Technician-Hardlines.
This QA role is responsible for ensuring product safety and quality by validating pre-production samples. Key duties include identifying chemical, physical, and workmanship risks, verifying shipment samples to guarantee mass production matches approved standards, and rigorously managing all quality documentation per SOP and corporate requirements.
The position also involves conducting root-cause analyses of customer complaints, implementing effective Corrective Action Plans (CAP), and collaborating closely with merchandisers and retailer QA teams. Success in this role requires strong attention to detail, process discipline, and systematic problem-solving skills.
Duties and responsibilities:
- Work with Merchandisers and Suppliers on all new developments to conduct evaluations and inspections needed to confirm full compliance to all applicable mandatory standards and specified requirements.
- Must review test reports provided by vendors and assess if they meet corporate and EU safety standards.
- Regularly meet third party testing labs to compare notes on product safety and establish a line of control on the issuance of certifications to vendors (establishing if these are genuine or not).
- Review all samples and prepare quality plans with regard to pre-production evaluations, lab test requirements and inspection requirements.
- Coordinate sample submissions for lab testing and inspection arrangement with suppliers.
- Provide technical assistance to Buyers and Merchandisers in resolving product quality and safety issues encountered during production and in the field (i.e. complaints and consumer returns).
- Maintain the documents on the computer server and samples in the office.
- Customer complaint handling, need to investigate the root causes, propose and implement CAP.
- Coordinate inspection before shipment.
- Organize and participate in business trips with the foreign quality team.
- Manage suppliers to get product improvements and certification documents.
- Manage and optimize laboratories operation to have our products in compliance with European regulation.
- Identify potential quality/production risk and preventive action planning during new product introduction stage.
- Shipment quality review and approval.
- Manage all quality related reports and documents by following SOP and ensure have good access to history issue tracking and reporting.
- Regular program framework review for making sure the efficiency and effectiveness.
- Manage quality activities to meet shipment schedule without scarifying quality requirements.
Requirements:
- Bachelor’s degree and above.
- Over 5-year work experience in the field of QA.
- Experience in third-party lab is preferred.
- Familiar with EU safety.
- Good judgment in identifying quality problems and familiar with AQL standard.
- Experience of wide range of manufacturing processes, including knowledge of SOPs, and critical process control.
- Team player, methodical, attention to detail and no compromise on product safety.
- Responsible, good logical thinking, self-motivated, pressure-endurable, optimistic and open-character, and good communication skills
- Understanding and having experience at all or partial of Quality system, Product development process evaluation, Product reliability prediction, Manufacture process control, Sampling plan and inspection, Continue improvement, Quantitative approach and tool, Quality cost analysis, etc.
- Good at written and reading English, smooth communication in oral English.
Click on Apply to know more.