Website:
sorathortho.co.in
Job details:
We are looking for an experienced and highly responsible Quality Assurance Manager to lead and maintain the Quality Management System for our precision/critical aerospace component manufacturing operations.
The candidate will be responsible for ensuring compliance with AS9100, applicable ISO requirements, customer-specific requirements, statutory/regulatory requirements, and applicable special-process/NADCAP requirements. The QA Manager will drive a strong quality culture across the organization and work closely with Engineering, Production, Supply Chain, PPC, and customers.
Key Roles & Responsibilities
1. Quality Management System (QMS)
- Establish, implement, maintain, and continually improve the Quality Management System in accordance with AS9100 requirements.
- Ensure all manufacturing and support processes operate according to approved procedures, specifications, drawings, and customer requirements.
- Maintain QMS documentation, procedures, quality manuals, forms, records, and documented information.
- Ensure effective document and revision control throughout the organization.
- Monitor QMS performance and report key quality indicators to top management.
2. AS9100 & Aerospace Compliance
- Lead the organization in maintaining AS9100 certification and audit readiness.
- Coordinate certification, surveillance, customer, regulatory, and internal audits.
- Ensure compliance with customer-specific aerospace quality requirements.
- Support applicable NADCAP/special-process compliance and supplier approvals.
- Ensure effective implementation of product safety, counterfeit-part prevention, configuration management, and risk-based controls.
3. Internal & External Audits
- Develop and manage the annual internal audit program.
- Conduct process, system, product, and compliance audits.
- Coordinate external certification and customer audits.
- Ensure timely closure of audit findings and non-conformities.
- Verify effectiveness of corrective actions.
4. Non-Conformance & Corrective Action
- Manage NCR/NCRB, CAPA, deviation, concession, and corrective-action processes.
- Lead structured root-cause analysis using methodologies such as 5-Why, Fishbone, 8D, and other appropriate problem-solving tools.
- Ensure containment actions are implemented immediately for critical quality issues.
- Monitor recurring defects and drive permanent corrective and preventive actions.
- Coordinate customer complaints and ensure timely investigation and response.
5. New Product Development & Quality Planning
- Participate in contract review, feasibility review, and new product introduction (NPI).
- Support preparation and review of process flow, PFMEA, Control Plans, inspection plans, and quality requirements.
- Coordinate First Article Inspection (FAI) requirements, including AS9102 where contractually applicable.
- Ensure customer and drawing requirements are correctly translated into manufacturing and inspection controls.
6. Manufacturing Quality Assurance
- Ensure effective controls for incoming, in-process, and final product verification.
- Ensure proper identification, traceability, preservation, and status control of aerospace components.
- Monitor manufacturing quality performance and identify opportunities for improvement.
- Ensure non-conforming material is properly identified, segregated, controlled, and dispositioned by authorized personnel.
- Ensure critical characteristics and key characteristics are adequately controlled.
7. Supplier Quality
- Establish supplier quality requirements and supplier approval criteria.
- Participate in supplier evaluation, qualification, audits, and performance monitoring.
- Monitor supplier rejection, SCAR, delivery quality, and corrective actions.
- Ensure outsourced processes and special-process suppliers meet customer and aerospace requirements.
- Coordinate with Procurement and Engineering for supplier development.
8. Metrology & Calibration
- Ensure inspection and measuring equipment is properly controlled and calibrated.
- Monitor calibration schedules and traceability of measurement standards.
- Ensure appropriate measurement methods, gauges, CMM programs, and inspection equipment are available.
- Support Measurement System Analysis (MSA) and Gauge R&R where applicable.
9. Customer Quality Management
- Act as a key quality contact for aerospace customers.
- Coordinate customer complaints, quality concerns, corrective actions, and technical quality discussions.
- Prepare and submit 8D/CAPA responses within agreed timelines.
- Support customer audits, source inspections, FAI reviews, and quality meetings.
- Monitor customer scorecards and initiate improvement actions where required.
10. Quality Performance & Continuous Improvement
- Establish and monitor quality KPIs such as rejection rate, scrap, rework, customer complaints, supplier PPM, internal PPM, COPQ, audit findings, and CAPA closure.
- Conduct trend analysis and initiate improvement projects.
- Drive defect prevention rather than dependence on final inspection.
- Promote Lean, Kaizen, Six Sigma, mistake-proofing, and continuous-improvement practices where appropriate.
11. Management Review & Risk Management
- Prepare quality data and reports for Management Review Meetings.
- Identify quality-related risks and opportunities and ensure appropriate mitigation plans.
- Monitor effectiveness of actions arising from management reviews, audits, customer feedback, and risk assessments.
- Escalate significant product safety, compliance, and customer-quality risks to top management.
12. Team Leadership
- Lead, develop, and mentor the QA/QC team.
- Define responsibilities and competency requirements for quality personnel.
- Identify training needs and ensure appropriate technical and QMS training.
- Develop a culture where quality personnel have the authority to raise concerns and stop or hold processes/products when requirements are not met.
Preferred Qualification & Experience
- Preferably 8–15 years of experience in Quality Assurance within aerospace, aviation, precision engineering, automotive, medical device, or other critical manufacturing industries.
- Minimum 3–5 years of experience in a managerial/leadership quality role preferred.
- Strong practical knowledge of AS9100 and ISO 9001.
- Experience with aerospace customer audits and certification audits.
- Knowledge of AS9102 FAI, PFMEA, Control Plans, MSA, SPC, CAPA, 8D, RCA, and risk management.
- Understanding of NADCAP and aerospace special processes is highly desirable.
- Experience in precision CNC machining and critical component manufacturing is preferred.
- Strong knowledge of GD&T, engineering drawings, inspection methods, CMM, and metrology is desirable.
- AS9100 Internal Auditor/Lead Auditor qualification will be an advantage.
Key Skills
Strong leadership and communication skills, analytical problem-solving ability, customer handling, audit management, root-cause analysis, documentation discipline, technical drawing interpretation, cross-functional coordination, and a strong commitment to aerospace product quality and safety.
Reporting
Reports To: Head of Quality / Plant Head / COO / Top Management, depending on organizational structure.
- The QA Manager must have sufficient organizational authority and independence to escalate quality and product-safety concerns without being influenced by production or delivery pressures.
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