Website:
jumbo.consulting
Job details:
Role: QA Engineer – Amazon Connect
Experience: 3–5 Years
CTC: Up to ₹15 LPA
Location: Bangalore / Remote
Shift: Fixed Shift (6:00 PM – 2:00 AM IST)
What You’ll Do
- Test Amazon Connect applications, IVR workflows, Contact Flows, and agent experiences.
- Execute Functional, Integration, Regression, API, and End-to-End testing.
- Validate REST APIs, backend integrations, and cloud-based contact center solutions.
- Identify, report, and track defects while working closely with developers to ensure timely resolution.
- Create test plans, test cases, and support release validation to ensure high-quality deployments.
Required Skills
- 3–5 years of QA experience in web, API, or enterprise applications.
- Hands-on experience with Amazon Connect or similar contact center platforms (Genesys, NICE, Five9, Cisco, Avaya, etc.).
- Strong understanding of IVR, Contact Flows, Routing, Contact Trace Records (CTR), and APIs.
- Experience with Postman, SQL, Jira, and defect management tools.
- Exposure to AWS services and test automation tools such as Selenium, Playwright, or Cypress is a plus.
- Excellent analytical, debugging, and communication skills.
Click on Apply to know more.