Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

Pay starts at $18 per hour. For a more seasoned candidate, pay could increase. Must be able to work 3rd shift 10:50pm to 6:50am. There is also .75 shift diff for 3rd shift

Essential Duties & Responsibilities: 

• Must able to answer 50 to 150 calls per shift.

• Must be able to take calls involving fire alarms, police, fire, and EMS.

• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

• Ensures that appropriate actions are taken to resolve the callers problems and issues.

• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

• Perform other duties assigned by management.

• Must be able to work one of the following shifts. 1st shift: 6:50am to 2:50pm and 3rd shift: 10:50pm to 6:50am.

Education/Qualification: 

• High school diploma or equivalent.

• Customer service experience required.

• Excellent communication skills including active listening.

• Service-oriented and able to resolve customer grievances.

• Proficient computer skills with the ability to learn new software.

• Must have a minimum of six months experience in a customer service industry.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire and Safety is an Equal Opportunity Employer

Pye-Barker Fire & Safety is the U.S. leader in fire protection, life safety and security systems.