Product Manager

Domain: Global CRM & Logistics Systems • Owned roadmap for features impacting 10,000+ users across 38 countries, aligning with global stakeholders across time zones. • Conducted competitive analysis, usage analytics, and churn studies to identify friction points and refine UX. • Authored user stories, acceptance criteria, and test cases in Jira/Confluence; partnered with engineers for backlog grooming. • Collaborated with design teams to validate mobile-responsive flows and user journeys. • Participated in UAT and production validation, reducing post-release defects by 30%. • Defined and tracked MAU, adoption, and engagement metrics with Power BI and GA dashboards.