Dynamics 365 CRM-Technical-Field Service-Senior Associate-Bangalore

PwC

Experience: 4+ yrs
Location: Bangalore, Karnataka, India
Job type: Full-time

Required skills

Dynamics 365
Azure
Power Platform
Power BI
Azure DevOps
CI/CD

About the role

Industry/Sector

Insurance

Specialism

Microsoft

Management Level

Senior Associate

Job Description & Summary

A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC’s value proposition of “strategy led and technology enabled”, by aligning our Consulting Solutions’ industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI.

As part of the Microsoft CRM team you will help our clients transform their Sales, Service and Marketing functions leveraging Microsoft Dynamics. You will also help deploy and optimize the use of Microsoft Business Applications Suite across several industries, to provide enterprises with deep domain knowledge and purpose built front office applications designed to meet the unique needs of the business.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.
Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness, enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Business Application Consulting team you will lead the development and implementation of innovative solutions within Microsoft Dynamics CRM. As a Senior Associate, you will analyze complex problems, mentor junior team members, and build meaningful client relationships while navigating the intricacies of client needs and expectations. This role offers the chance to deepen your technical knowledge and enhance your personal brand in a dynamic and collaborative environment.

Responsibilities

- Design and implement solutions for Microsoft Dynamics CRM applications

- Collaborate with clients to gather requirements and deliver tailored solutions

- Conduct system testing and validation to maintain functionality

- Provide training and support to end-users for impactful system use

- Maintain documentation of system configurations and updates

- Troubleshoot and resolve issues related to CRM applications

- Stay updated on new features and enhancements in Microsoft Dynamics CRM

- Support project management efforts to maintain successful implementation

What You Must Have

- Bachelor's Degree

- 4 years of experience

- Oral and written proficiency in English required

What Sets You Apart

- 4 to 8 years of experience in Dynamics 365 CE

- Proven experience in technical architecture and strategy development

- Demonstrating critical thinking and problem-solving skills

- Utilizing a broad range of tools for insights extraction

- Excelling in straightforward and structured communication

- Upholding the firm's code of ethics and business conduct

- Seeking diverse opportunities for exposure and growth

- Knowledge of Azure DevOps & CI/CD implementation preferred

- Understanding of software development lifecycles preferred

Travel Requirements

Not Specified

Job Posting End Date

About PwC

Global network providing professional audit, tax, and advisory services.

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