Full-time Lead budtender

As a Lead Budtender, You will showcase your excellent communication skills by liaising with all levels of the organization and ensuring total customer satisfaction with all patients.  You will strive to go above and beyond in your customer service skills by motivating those around you while ensuring efficiency, productivity and accuracy in the dispensary.  

Along with the leadership qualities that the role entails, you will also be assisting patients by answering their questions, making them feel welcomed and comfortable.  The Lead Budtender is responsible for ringing up patients, correctly inputting discounts and ensuring the patient has the best experience possible to build positive patient relationships.  

RESPONSIBILITIES AND DUTIES: 

• Greets all customers in a warm, sincere, and helpful manner. 

• Makes recommendations to management team on ways to improve efficiency.  

• Ensure the operations of the dispensary run in a smooth and professional fashion. 

• Responsible for opening and closing of the dispensary (Key Holder). 

• Willingness to take on additional duties as needed and do so with a positive attitude. 

• Processing transactions and becoming a subject matter expert on all functions of the PSP role.  

• Maintains quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints. 

• Assist patients with choosing the right products according to their ailments. 

• Verify patient's allotment and ensure they are eligible to make purchases using the state system. 

• Manages inbound phone inquiries and routes calls accordingly. 

• Contributes to team effort by accomplishing related results as needed. 

• Participates in ongoing education and professional development as needed. 

• Adheres to all Cannabis laws. 

• Maintain a positive attitude that promotes teamwork. 

• Participate in ongoing education and professional development opportunities. 

• Work collectively and respectfully with other team members. 

• Additional duties as assigned by management. 

QUALIFICATIONS: 

• Experience working in a dispensary required   

• Experience in leading a team desirable  

• Can-do attitude is a must 

• Superior customer service skills and phone etiquette. 

• Must be able to manage multiple projects, set priorities, and meet deadlines 

• Cash register experience with speed and accuracy. 

• Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions. 

• Ability to handle a busy atmosphere. 

• Strong organizational skills. 

• Ability to manage multiple projects, set priorities and meet deadlines. 

• Knowledge of office management systems and procedures. 

• Proficiency using MS Office applications. 

• Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization. 

• Detail oriented with an eye on process optimization. 

• Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it. 

• Must be able to push, pull, or lift at least 50 pounds if relevant to job duties listed above. 

• must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above. 

• Excellent communication skills and leadership both verbally and through written media. 

• Must be able to handle constructive criticism and guidance and offer the same to others in the department. 

• Ability to articulate job goals in a manner that they're completed effectively the first time. 

• At least 21 years of age and authorized to work in the US. 

• Proper employment documentation; reliable transportation and valid driver's license. 

• If necessary, ability to work 7 days per week and to be flexible with schedule. 

• Environmental Requirements and Exposure, depending on work location 

 

 

The above requirements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, and this job description may be amended at any time. Required experience, training, or educational requirements shall be as indicated or as deemed acceptable by Nature’s NM Management. 

Nature’s NM management is an Equal Employment Opportunity Employer. Applicants requiring reasonable accommodation and/or interview process should notify the hiring manager 

 

Operates retail cannabis dispensaries providing medical and recreational products.