Verbatim Analyst (Open End Cleaning)

PureSpectrum is seeking a Verbatim Analyst to analyse and deliver cleaned open-ended text responses from surveys. The Verbatim Analyst will check all client data files (Excel) and meet the client quality standards within the given timelines. You will be primarily responsible for the verbatim quality of the surveys. Your Responsibilities: Review verbatims for quality, compliance, and best practices. Effectively manage timelines to deliver quality results on time. Flag language inconsistencies, typos, and irrelevant responses, including gibberish, profanity, nonsensical content, low-quality responses, and fraudulent patterns across multiple interviews. Flag and code the reason for the removal of responses using predefined categories or frameworks (manual or assisted by tools). Flag potentially sensitive or inappropriate content for escalation. Work closely with project managers and data analysts to ensure quality standards. Provide feedback on recurring patterns in responses or survey design that may impact data quality. Assist in building or refining verbatim coding frameworks and taxonomies. Collaborate with the Team Lead to prepare client standards, process-related documentation, and training materials. Help maintain the metrics of all surveys. Able to analyze survey data and provide necessary suggestions to Project Managers and Survey Programmers to improve survey quality. Stay up to date on industry trends and developments. Build positive relationships across the organization and with clients.

PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want – without disruption. PureSpectrum currently facilitates more than 65 million online interviews annually through our Marketplace. PureSpectrum also developed the industry's first and only respondent-level scoring system, PureScore. Most recently, PureSpectrum was recognized across the industry: Certified Great Place to Work (2022-2024), Built In's Best Places to Work (2023-2024), Inc Best Workplaces (2023), Newsweek's Global Most Loved Workplaces (2023-2024), Deloitte's Fast 500 (2020- 2023). PS is rapidly becoming the leading solution for quality multi-sourcing, as well as end to end automated research solutions.