Member of Technical Staff - Production Engineering- Hyperscaler

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. BE PART OF BUILDING THE FUTURE. What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure's vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we've only scratched the surface of our ambitions. Pure is blazing trails and setting records: For ten straight years, Gartner has named Pure a leader in the Magic Quadrant Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally Industry analysts and press applaud Pure's leadership across these dimensions And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark. We are actively seeking a highly motivated Senior Software Engineer for the Hyperscale Product Escalations team who excels in dynamic, small-team settings. You will get a chance to contribute to innovative product ideas that tackle challenges within massive-scale cloud storage environments. These new storage systems will allow our largest customers to meet the demands of AI and hyperscale workloads. You will be contributing to innovative solutions using flash storage technologies and software. SHOULD YOU ACCEPT THIS CHALLENGE… The Escalations Software Engineer or forensics engineer as we call them here at Pure will help with customer issues and create software to analyze and predict the health of distributed systems that are deployed. It will be your responsibility to own and resolve technical issues coming in from the field that are more technical than what our support team can resolve on their own, to develop next-gen services that will enable real-time predictive analysis of the behavior of all systems sold into the field, and to develop software to protect customers from known issues and help cure anomalies in short-time after they have been detected. Lead investigation and resolution of emergent engineerings problems from the field that require engineering expertise Create and maintain services and tools to diagnose and protect the health of an ever growing fleet Create next generation analytics that anticipate new problems Acquire a deep understanding of Pure's full software stack If you see a problem, you are empowered to pull engineers together and go fix it! Regularly present to the larger engineering team as well as executives about complex engineering issues Interact directly with customers to enable seven-figure sales

Pure is blazing trails and setting records: For ten straight years, Gartner has named Pure a leader in the Magic Quadrant Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally Industry analysts and press applaud Pure's leadership across these dimensions And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go