Dog Groomer - Gold Coast

PUPS Pet Club

Salary: $16.6k
Location: Chicago, Illinois, United States
Job type: Full-time

Required skills

communication skills
customer service

About the role

Job Title: Dog Groomer

More Than Just a Job—It’s a Lifestyle. Do you believe every dog deserves a vacation? We do too! At PUPS, we provide a premium, comprehensive experience that covers everything from "messy Monday" grooming to puppy sleepovers. We’re looking for high-energy, pet-loving professionals who want to work in an environment that celebrates happy pups and grateful parents. When you join PUPS, you’re joining a team that values expert care and constant, clear communication. Come help us create a world where every tail is wagging!

Job Summary:

Groomers deliver outstanding customer service to pet owners by executing style requests, communicating clearly and honestly, and bringing a positive attitude. The role of a Groomer is to provide exemplary cosmetic care for pets, being gentle and patient with anxious and difficult animals. Protect the best interests of our customers and their pets, notifying owners of any concerns, including skin abnormalities, ear infections, ticks, and fleas.

Essential functions and responsibilities:

Managing appointments

Bathing and cleaning pet hair by washing, shampooing, and conditioning.

Grooming pups through various techniques such as shaving, trimming, and styling pet hair according to the owner’s preferences.

Maintaining overall pet hygiene by clipping nails, brushing teeth, and cleaning ears.

Maintaining a clean workstation; routinely cleaning, sweeping, mopping and sanitizing work area and equipment as needed and at the end of each shift.

Communicating with owners; informing them of grooming experience, providing recommendations for future grooming sessions, and advising owners on at-home care tips and best practices for their pets.

Adhering to all pet and human safety protocols at all times.

Professionally and positively representing PUPS by conducting yourself in a manner that is in the best interest of PUPS Pet Club, PUPS Members, and Club Team Members.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

Ability to comfortably handle and groom dogs of varying sizes, weights, breeds, and temperaments.

Excellent written and verbal communication skills.

Excellent interpersonal and customer service skills.

Excellent organizational skills and attention to detail.

Ability to prioritize tasks and to delegate them when appropriate.

Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

High school diploma or GED.

Education or certificate from grooming training program or academy preferred.

Strong proficiency in various dog grooming techniques and styling; prior grooming experience required.

Physical Requirements: PUPS Team Members routinely perform the following physical demands. All PUPS Team Members are expected to perform these physical requirements with or without reasonable accommodation.

Stand and/or walk for up to 6 hours without a break.

Kneel, bend, squat, and twist their body.

Repetitively complete hand and arm movements; reach, grab, pull, and push objects.

Perform duties in an environment with loud sounds from animals and smells from pet waste and cleaning chemicals.

Lift up to 50lbs with or without assistance.

Pay & Benefits:

Pay range is $16.60/hr, commission and tips
PTO & Sick Time (team members can accrue up to 40 hours of Sick Time per year)
Paid Holidays
Comprehensive Medical, Dental & Vision
Pet Insurance
Supplemental Insurance
Generous 401k Match
Pet Perks

About PUPS Pet Club

Provider of premium dog daycare, grooming, and training services.

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