Senior Business Analyst

The position will involve but is not limited to the following areas of responsibility: Your role will be to partner with all the stakeholders across Puma Energy to drive end-to-end business transformation, putting efficiency at the centre of the process. Engage with the stakeholders to define and articulate specific requirement, ensuring a deep understanding of the operational needs and objectives. Applying the strong domain experience in optimizing business operations, bringing strategic alignment in Terminal Operations, Inventory, Sales, Safety, Finance, HR and Customer Management. You will also be responsible for developing & reporting and monitoring quality metrics of the processes Through the application of tools and techniques, you will identify major pain points, investigate their root causes and provide solutions that eliminate, simplify & automate the business process Working across critical systems such as Navision, Sphera, Salesforce (SFDC) and TMS facilitating accurate data retrieval and performance measurement. Analyse and resolve support tickets and communicate to users Support UATs with test cases. Ensure Post Go-Live Stability Other Responsibilities: Prepare documents, user manuals, meeting materials and correspondence Perform support duties as required to meet specific business objectives Define and scope new digital initiatives identifying opportunities for digital transformation and enhancement of business operations. Knowledge of Databricks and its related UI tools like Genie In-depth Data analysis across all the business functions and support activities.

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