Senior ServiceNow Developer

Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,200 stores and more than 200,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publix?s Information Services (I/S) department is located in Lakeland, Florida and Alpharetta, Georgia and employs over 1000 associates. I/S provides the information technology required for all Publix business units including retail stores and all office and warehouse environments. The Publix I/S mission is to maximize the value of information technology to Publix associates and customers. Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL. Our ServiceNow Developer will provide operational and end-user support for the Service Catalog of products within the fully integrated ITSM solution. This person is responsible for configuring and developing applications and processes using standard ServiceNow scripts and tools. This position requires strong knowledge and experience with Information Technology Infrastructure Library (ITIL) processes, Configuration Management, and IT Operations Management (ITOM) procedures. Job Responsibilities: Contribute at an advanced level to the enhancements and on-going operation of ServiceNow. Provide long-term oversight to ensure continuity and integration for Incident Management, Request Management, Change Management, and CMDB modules as well as provide oversight as I/S integrates additional functions into the platform. Contribute to ongoing design and development efforts related to the ServiceNow platform and integrations. Automate legacy processes using available ServiceNow workflows and best practices. Assist in analyzing and resolving configuration issues promptly including, but not limited to, Service Catalogs, Workflows and Reporting Work closely with the business areas and application support teams to improve business processes. Maintain a consistently large, and often dynamic workload ensuring adherence to security best practices and standards for various platforms. Performing data analysis by creating and executing complex queries, interpreting results, and communicating findings to technical and non-technical audiences

We are Publix Technology, the award-winning technical group of the largest employee owned company in the nation, Publix Super Markets, Inc. Publix Technology associates place the highest priority on job security and customer service. This makes Publix one of the best-run, most financially secure companies in the world, as well as a leader in giving back to the communities in which we serve. As a top grocery retail company with nearly 1,300 stores and more than 225,000 associates, you may ask: What technology-related career opportunities and benefits does Publix have to offer a technology professional such as yourself? In one word plenty! Publix Technology is a team of over 1,800 associates dedicated to providing the highest level of technical innovation and customer satisfaction in the industry. We offer intern, entry-level, senior and manager level positions. No matter what your specialty or interest is in technology security, architecture, infrastructure, integration, or programming we have a career for you where you will be motivated, respected and challenged. It s why we are on Fortune Magazine s Best Companies to Work For list, as well as Best Workplaces in Retail, Best Workplaces for Women, Best Workplaces for Diversity, Best Workplaces for Millennials, and many other award lists. Publix Technology associates enjoy the ability to own Publix stock, work-from-home potential, highly competitive pay, health insurance and other benefits. Join Publix Technology where working is a pleasure!