About the role
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Day-To-Day:
• Consumes monitoring platforms and reacts to alerts in order to keep the environment running optimally
• Helps suggest new triggers and logging issues based on feedback received from resolving incidents and identifying new issues
• Identifies broken monitors and fixes them using tools and scripts to ensure that the whole environment is reporting correctly
• Begins to shadow colleagues to learn the scripting and self-healing framework to get comfortable with requirements
• Maintains a comprehensive understanding of the supported platforms, on application level only
• Monitors all the high criticality alerting across all monitoring applications to make sure that all alerts are attended to
• Reviews and resolves existing incidents in ITSM platform for all monitors and alerts that need further actions for troubleshooting
• Work in 24x7 environment on a monthly rotation shift
Preferred Skills and Knowledge:
• Bachelor's Degree (BE/BTech/MCA) or equivalent in Engineering
• Good troubleshooting /Debugging skills.
• Good Communication and verbal skills
• Knowledge of Java and Linux
• Quick Learner
Basic Qualifications: Bachelor, Master or equivalent graduate.
About the company
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
