GMMCO Ltd
Website:
gmmco.in
Job details:
Company Description GMMCO Ltd, established in 1967, is a C.K. Birla Group company specializing in the sale and support of construction and mining equipment, as well as engine power systems. With nearly five decades of industry experience and a long-standing association with Caterpillar, GMMCO is positioned to leverage India’s rapid construction and infrastructure growth. The company provides comprehensive, end-to-end solutions for customers seeking mining and construction machines and engines for a wide range of applications. Services span from product selection consultancy to round-the-clock on-site support, including new, used, and rental options. As part of the CK Birla Group, GMMCO benefits from strong business credibility and a legacy of social responsibility in India.
Role Description The PSSR (Product Support Sales Representative) is a full-time role responsible for developing and maintaining strong relationships with customers using GMMCO’s construction, mining, and power systems equipment. Based in Tiruchirappalli in a hybrid arrangement, the role involves regular on-site customer visits as well as some work-from-home for planning, reporting, and coordination. Day-to-day activities include understanding customer operations and service needs, promoting product support solutions such as parts, maintenance contracts, and repair options, and ensuring timely resolution of service issues. The PSSR will track equipment performance, prepare proposals and quotations, coordinate with service and parts teams, and maintain accurate customer and sales records. The role also involves identifying new business opportunities, supporting product demonstrations, and providing feedback to internal stakeholders to improve offerings and customer experience.
Qualifications
- Strong customer relationship management and consultative selling skills, with the ability to understand customer operations and recommend suitable product support solutions.
- Solid knowledge or keen interest in construction, mining equipment, and engine power systems, including basic understanding of maintenance, parts, and service practices.
- Effective communication and negotiation skills, with proficiency in presenting proposals, handling customer queries, and collaborating with internal service and parts teams.
- Good planning, organizing, and record-keeping abilities, including experience with sales reporting, CRM tools, and basic data analysis for monitoring performance.
- Ability to work in a hybrid environment, managing field visits and remote work efficiently, and readiness to travel regularly within the assigned territory.
- Bachelor’s degree or diploma in engineering, business, or a related field preferred; prior experience in industrial equipment, B2B sales, or product support will be an advantage.
- Comfort with basic office productivity software and willingness to learn company-specific systems and processes.
- Commitment to safety, ethical conduct, and delivering high-quality service to customers.
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