Description
Business Office Manager Job Description
Job Title: Business Office Manager
Reports to: Executive Director
FLSA Status: Exempt
Position Summary
As the Business Office Manager, reporting directly to the Executive Director, you will ensure the provision of quality care in accordance with Federal, State and Local regulations while supporting your team by being the point of contact for all associates.
Essential Duties and Responsibilities include the following:
- Coordinate and participate in all training for new and existing associates
- Perform conflict intervention and resolutions for customers, families, associates and others as needed
- Oversee the functions of the business office including assisting with marketing functions, including tours and participation in community activities
- Maintain associate timecards and prepare/submit payroll to Human Resources
- Properly maintain and receive payment for services
- Make banking deposits, maintain and record petty cash money and receipts
- Process and submit all account payables and receivables
- Post ledgers, balance and reconcile individual resident accounts monthly
- Maintain all employment records
- Order office and Resident Services supplies as needed
- Assist with the development and presentation of marketing initiatives
- Other duties may be assigned.
Supervisory Responsibilities
This position may have supervisory responsibilities of administrative staff.
Requirements
Education
Bachelor’s degree (B.S./B.A.) or equivalent from a college or university and a minimum of two years related experience and/or training preferred; equivalent experience and/or training will be considered
Skills/Experience
- Proven leadership and organizational skills
- Great communication and interpersonal skills are required along with the heart and passion to work with older adults while providing the best care possible.
- Must have the ability to remain calm in stressful situations, to be flexible, to work well with many interruptions and have skill in multi-tasking.
- Respect for the principles of resident rights and confidentiality.
- Must possess a general knowledge of laws and restrictions regarding Assisted Living, Memory Care and Independent Living (where applicable), as well as a solid understanding of opportunities and limits of other levels of care within senior living.
- Must exhibit and promote a high level of customer service, hospitality, courtesy and friendliness towards all residents, visitors, associates and the overall community.
Travel
Travel is not required.
Physical Demands
To excel in this role, it is crucial for the employee to be prepared for the possibility of working with residents who may exhibit disruptive behaviors, including verbal or physical contact issues. The physical demands outlined below are indicative of those essential for job performance, and reasonable accommodations can be arranged to facilitate individuals with disabilities in carrying out these vital functions. In the course of performing job duties, the employee will routinely engage in activities such as sitting, standing, walking, using hands to handle and feel, reaching with hands and arms, talking, and hearing. Additionally, there may be occasional requirements for crouching and lifting items weighing up to 50lbs. The employee's specific vision abilities should encompass the capacity to see both near and far distances.
DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.
EEO/AA