IT Support Specialist

A highly skilled and Microsoft-certified IT professional with a strong background in day-to-day office IT operations and cybersecurity. Experienced in managing hardware, software, and network systems while implementing robust security measures to prevent hacking, phishing, malware, and virus attacks. Adept at troubleshooting technical issues, ensuring system efficiency, and providing end-user support to maintain seamless business operations. With a strong foundation in Microsoft systems and cybersecurity, should ensure that office IT infrastructure runs smoothly while keeping threats at bay. Must be proactive approach to security minimizes risks, and my problem-solving skills keep downtime to a minimum. Committed to maintaining a secure, efficient, and user-friendly IT environment. Key Skills & Expertise ✔ Microsoft Certified: Proficient in Windows OS, Microsoft 365, Azure, and Active Directory management. ✔ Cybersecurity Measures: Implement firewalls, antivirus solutions, email filtering, and endpoint protection to safeguard against threats. ✔ Phishing & Fraud Prevention: Educate staff on security best practices and deploy anti-phishing tools. ✔ Virus & Malware Protection: Regular system scans, patch management, and threat detection. ✔ Network Security: Configure and monitor VPNs, secure Wi-Fi, and enforce access controls. ✔ IT Support & Troubleshooting: Resolve hardware/software issues, printer setups, and user account management. ✔ Data Backup & Recovery: Ensure regular backups and disaster recovery plans. ✔ User Training: Conduct workshops on cybersecurity awareness and safe computing practices. Experience in Managed daily IT operations, including system updates, software installations, and troubleshooting. Strengthened security protocols to prevent unauthorized access and data breaches. Monitored network traffic for suspicious activity and mitigated potential cyber threats. Provided technical support to staff, resolving issues related to email, connectivity, and software. Conducted security audits and ensured compliance with IT policies.