ServiceNow ITSM Consultant

1. 2+ years' ServiceNow and ITSM Experience including: i. Leading and managing ServiceNow projects ii. ITSM iii. ITIL 4 framework iv. ServiceNow CSDM version 4.0 or higher framework v. Implementing the CSDM framework vi. Experience in leading teams to configure and customize ServiceNow modules, including: 1. CMDB 2. Incident Management 3. Problem Management 4. Major Incident Management 5. Change Management 6. Request Management 2. 2+ years' Identity & Access Management (IAM/IGA) and Integration Experience including: i. Configuring & building IAM/IGA solutions at enterprise scale ii. Architecting and configuring Role Based Access iii. Integrating IGA solutions with ServiceNow, Active Directory, and M365 3. 2+ years' Microsoft Ecosystem Experience including: i. M365 ii. Microsoft Active Directory 4. 2+ years' State-Specific Knowledge Working knowledge of the State of Missouri's current ticketing system, Cherwell