About the role
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<div><strong>Benefits:</strong></div>
<ul>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
</ul>
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<div><strong><u>Position Summary</u></strong></div><div>The Accounts Receivable Specialist is responsible for managing the Association’s accounts receivable processes with a strong emphasis on member support and service. This role administers billing and collection of maintenance fees and other assessments while assisting property owners in understanding and fulfilling their financial obligations to the POA.</div><div> </div><div>The ideal candidate combines strong financial accuracy with excellent customer service skills, helping members navigate payments, resolve account issues, and maintain good standing with the Association.</div><div><br></div><div><strong><u>Core Responsibilities</u></strong></div><div><br></div><div><strong>Accounts Receivable & Billing</strong></div><div>• Process and manage all member billing, including maintenance fees, assessments, and miscellaneous charges</div><div>• Apply payments accurately and timely to member accounts</div><div>• Monitor account balances and identify delinquent accounts</div><div>• Maintain detailed and accurate account records</div><div> </div><div><strong>Member Account Support</strong></div><div>• Serve as a primary point of contact for members regarding accounts, balances, and payment options</div><div>• Assist members in understanding maintenance fees, billing schedules, and account statements</div><div>• Provide positive, solution-oriented support to members experiencing payment difficulties</div><div>• Facilitate payment plans in accordance with POA policies</div><div>• Respond promptly to phone, email, and in-person inquiries</div><div> </div><div><strong>Cash Handling & Reconciliation</strong></div><div>• Process incoming payments including checks, online payments, and in-person transactions</div><div>• Assist in daily cash reconciliation and deposit preparation</div><div>• Work closely with the Business Office Manager to ensure accurate financial reporting</div><div> </div><div><strong>Administrative Support</strong></div><div>• Maintain organized electronic and physical records of member accounts</div><div>• Assist with audit preparation by providing account documentation</div><div>• Support office operations and cross-functional tasks as needed</div><div> </div><div><strong>Knowledge, Skills & Abilities</strong></div><div>• Strong customer service and interpersonal communication skills</div><div>• Ability to explain financial information clearly and professionally</div><div>• High attention to detail and accuracy</div><div>• Strong organizational and time management abilities</div><div>• Ability to handle sensitive financial matters with confidentiality and professionalism</div><div>• Problem-solving mindset with a member-focused approach</div><div>• Ability to manage difficult conversations with tact and respect</div><div> </div><div><strong>Education & Qualifications (Required)</strong></div><div>• High school diploma or equivalent (Associate’s or Bachelor’s degree in Accounting, Business, or related field preferred)</div><div>• 2+ years of accounts receivable, billing, or customer account management experience</div><div>• Experience in HOA/POA, utilities billing, or service-based billing environments preferred</div><div>• Proficiency in Microsoft Office Suite (Excel required) and accounting software</div><div>• Strong understanding of basic accounting principles</div>
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