SquadCX
Website:
squadcx.com
Job details:
About the Role
We are seeking an experienced Property Management Virtual Assistant to support US-based residential property management companies with their day-to-day operations. This is a full-time remote opportunity for a highly organized, detail-oriented professional with hands-on experience in US Property Management and mandatory expertise in Yardi.
The ideal candidate will support property managers by handling lease administration, tenant communication, maintenance coordination, rent collection support, vendor management, and administrative operations while ensuring exceptional service to property owners and tenants.
Excellent spoken and written English is essential, as this role requires regular communication with US-based clients, tenants, vendors, and internal teams.
Experience Required
- Minimum 5+ years of experience supporting US residential property management companies.
- Mandatory Requirements:
- Minimum 5 years of experience in US Residential Property Management.
- Hands-on experience with Yardi (Required).
- Excellent spoken and written English communication skills.
- Experience working remotely with US-based property managers or property management companies.
Key Responsibilities
- Manage daily property management operations using Yardi, ensuring tenant, owner, lease, and property records remain accurate and up to date.
- Coordinate maintenance requests by creating work orders, scheduling vendors, tracking completion, and communicating with tenants throughout the process.
- Prepare lease documents, renewals, notices, move-in/move-out documentation, and maintain organized lease files.
- Respond professionally to tenant inquiries via phone and email while providing exceptional customer service.
- Monitor rent payments, assist with delinquency follow-ups, and generate operational reports such as rent rolls, occupancy, maintenance, and leasing reports.
- Coordinate inspections, vendor appointments, and administrative activities while supporting property managers with daily operational tasks.
- Maintain organized documentation and ensure compliance with company procedures and property management best practices.
Required Skills & Qualifications
- Minimum 5 years of experience supporting US residential property management.
- Hands-on experience with Yardi is mandatory.
- Strong knowledge of lease administration, maintenance coordination, tenant communication, rent collection, vendor management, and property management workflows.
- Excellent verbal and written English communication skills with the ability to interact professionally with US clients, tenants, and vendors.
- Proficiency in Microsoft Office, Google Workspace, and virtual collaboration platforms.
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced remote environment.
- Experience with additional property management software such as AppFolio, Buildium, Propertyware, or Rent Manager is considered an advantage.
Preferred Qualifications
Candidates with experience supporting Single-Family (SFR), Multifamily, HOA, or Commercial Property Management portfolios will be preferred.
Ideal Candidate
You are a proactive, dependable, and customer-focused professional who thrives in a fast-paced environment. You possess strong problem-solving skills, excellent organizational abilities, and the confidence to manage multiple responsibilities independently. Your expertise in Yardi, combined with your understanding of US property management operations, enables you to provide exceptional support while maintaining accuracy, efficiency, and professionalism.
Application Requirements
Please submit:
- Updated resume.
- Details of your experience supporting US property management companies.
- List of property management software you have used (Yardi experience is mandatory).
- Brief overview of the property portfolios you have supported.
Only candidates with prior US Property Management experience and hands-on Yardi expertise will be shortlisted.
Click on Apply to know more.