IT Systems Engineer

Your Mission

As an IT Systems Engineer at Propeller, you will be the driving force behind uplifting and maturing our IT support function in Denver. You’ll handle the technical support that keeps our team moving, while dedicating significant time to leveling up our infrastructure, automating onboarding workflows and physically expanding our on-premise server room to meet our customer’s needs. 

This is a hands-on role where you will blend user support with critical infrastructure work—building racks, physically upgrading servers, troubleshooting hardware issues and ensuring our servers run smoothly. You’ll have the autonomy to lead projects from concept to completion, translating complex technical challenges into simple solutions while ensuring our global team stays connected and secure. 

Your Responsibilities

• Deliver exceptional support: Manage day-to-day user requests and IT office support in Denver, troubleshooting complex hardware, networking, and AV issues to keep the team moving.
• Own the infrastructure: Build, maintain, and expand our on-premise server room, handling the physical "rack and stack," cable management, and hardware upgrades required to meet our cost and capacity goals.
• Automate and optimize: Identify and implement automation for manual processes such as new hire onboarding and account setups.
• Mature our systems: Lead independent projects to upgrade our MDM solutions and security protocols, ensuring our fleet of laptops remains compliant, secure, and operational.
• Create knowledge: Document designs, troubleshooting guides, and manuals to ensure technical concepts are accessible to the broader audience and future team members.