About the role
<div class="benefits">
<div><strong>Benefits:</strong></div>
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
</div>
<div class="trix-content">
<div>We are seeking a friendly, organized, and motivated Operations Manager to join our growing HVAC & Plumbing company. This role plays a critical role in coordinating daily office and field operations at Aelott Air Conditioning, Plumbing, and Heating, a HVAC and Plumbing Company located in Escondido, CA. We are looking for a team player who can multitask and wear multiple hats and the perfect candidate has experience in ServiceTitan.<br><br>
</div><div><strong>Responsibilities:</strong></div><div><strong><br>Administrative & Financial Support</strong></div><ul>
<li>Process service requests, invoices, and follow-ups</li>
<li>Enter and manage accounts payable, accounts receivable, and job coding</li>
<li>Coordinate credit card receipts, expense tracking, and documentation</li>
<li>Assist with marketing initiatives, licensing, permits, applications, renewals, and project tracking</li>
</ul><div><strong>Payroll & HR Support</strong></div><ul>
<li>Process weekly payroll, track employee hours and PTO</li>
<li>Maintain employee documentation and personnel records</li>
<li>Assist with employee onboarding, offboarding, training coordination, and benefits administration</li>
</ul><div><strong>Customer Service & Scheduling</strong></div><ul>
<li>Manage the CSRs and Customer Service</li>
<li>Proactively contact customers to promote and schedule services</li>
<li>Provide excellent customer service and resolve customer inquiries</li>
<li>Maintain accurate and up-to-date customer records</li>
<li><br></li>
</ul><div><strong>Dispatch & Operations</strong></div><ul>
<li>Dispatch technicians and coordinate daily service schedules</li>
<li>Communicate effectively with technicians and management</li>
<li>Track and manage preventative maintenance memberships and scheduling</li>
<li><br></li>
</ul><div>
<strong>Qualifications:<br></strong><br>
</div><ul>
<li>Minimum <strong>5+ years of operational management or administrative experience</strong>, preferably in a service-based, construction, or trade environment</li>
<li>Proven customer service experience</li>
<li>Experience with <strong>ServiceTitan</strong> strongly preferred</li>
<li>Strong organizational, multitasking, and communication skills</li>
<li>Comfortable working in a fast-paced environment</li>
<li>Proficient with basic computer systems and data entry</li>
<li>HVAC or plumbing office experience preferred, but not required</li>
</ul><div><strong>What We Offer:</strong></div><ul>
<li>Competitive Salary based on experience</li>
<li>401k with company matching</li>
<li>Health Insurance (health, dental, vision)</li>
<li>PTO</li>
</ul><div>Please submit your resume - we look forward to hearing from you!</div>
</div>
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