Account Manager 1

Job Description is as below:

 Responsible for the overseeing of customer service activities relating to the supply of SGS services to our blue-chip client. To uphold and develop the client relationship and ensure consistent quality of work produced and delivered as per contractual agreement.

• To liaise with the client on existing, and forthcoming projects, including the planning and development of plans to complete those projects within the client time scales and to the quality levels expected.
• Proactively seeks to identify opportunities for organic growth, new service scopes and revenue streams
• Builds effective relationship with client and key stakeholders with a partner perspective.
• Day-to-day client and account operational management with a solution-oriented approach to every challenge and work streams.
• Ensures client’s expectations are effectively managed so that they are achieved
• Monitor scope of work to ensure all commercial elements (time and cost) are correctly captured as billable items on projects completed
• Acquires a clear understanding of customer business cycle and facilitate accurate sales and project volume forecasting
• Participates in meetings with clients and internal teams to ensure operational excellence
• Participates in cross functional teams to develop better processes, policies and effective workflows to improve cost efficiency, quality and KPI are achieved
• Submission of monthly KPIs and financial reporting, sales forecasts and holds quarterly business reviews and reporting.
• Review and present business review and proposal with client at all levels of management
• Lead, motivate and guide team building between departments to drive operational excellence and achieving goals
• Performs other duties as required in meeting the needs of business and as directed by reporting manager.
• Occasional business travels when required for meetings with client’s key stakeholders.

 

Global provider of packaging design and prepress production services.