Project Manager (Scrum Master)
OSI Digital
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- OSI
- Agile
- compliance
- Confluence
- Jira
- Kanban
- key performance indicators
- Slack
- technical support
- time management
About the role
OSI Digital
Website:
osidigital.com
Job details:
Job Title: Scrum Master / Agile Delivery Lead
Experience: 6–10 Years
Responsibilities
- Facilitate Agile ceremonies including Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives ensuring effective and time-boxed execution
- Partner with Product Owners to maintain a healthy, prioritized, and sprint-ready backlog
- Identify and remove impediments impacting team delivery and escalate when required
- Coach teams on Agile principles to drive self-organization and high performance
- Provide mentorship to team members and stakeholders to improve Agile adoption
- Act as an Agile advocate across the organization and promote best practices
- Design and manage Jira boards, workflows, and automation for efficient delivery
- Maintain Confluence documentation including knowledge base, team charters, and definitions
- Track and analyze metrics such as velocity, burn-down, and flow efficiency
- Generate weekly progress reports and manage monthly operational review decks
- Act as the first point of contact for support requests via Jira Service Management
- Perform ticket triage, prioritization, assignment, and escalation management
- Ensure SLA compliance and timely resolution of support tickets
Required Skills
- Strong expertise in Agile frameworks including Scrum, Kanban, and hybrid methodologies
- Advanced proficiency in Jira including board configuration, JQL, reporting, and Advanced Roadmaps
- Hands-on experience with Confluence for documentation and knowledge management
- Experience in Tier-1 technical support and ability to communicate with non-technical users
- Strong understanding of Agile metrics such as velocity, burn-down charts, and MTTR
- Excellent communication, stakeholder management, and conflict resolution skills
- Strong problem-solving, time management, and organizational abilities
- Experience working with collaboration tools such as Slack and Microsoft Teams
- Ability to manage multiple priorities in a fast-paced environment
Tools & Systems
- Jira Software (Cloud/Data Center)
- Jira Service Management (JSM)
- Confluence
- Slack and Microsoft Teams
Key Performance Indicators (KPIs)
- Sprint Velocity consistency across sprints
- SLA adherence and support ticket resolution rate
- Documentation health and regular updates in Confluence
- Mean Time to Resolve (MTTR) for support tickets
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