Emeritus
Website:
emeritus.org
Job details:
About the Company:
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 65 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.
Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.
Role Overview:
We are looking for a highly agile, tech-enabled, and client-centric Project Manager / Engagement Manager to lead complex learning and leadership development engagements for global clients across the European region.
This role goes beyond traditional program coordination and requires an individual who can independently manage high-velocity, multi-stakeholder, technology-driven delivery environments while partnering credibly with senior client stakeholders.
The ideal candidate combines strong project management discipline, operational ownership, stakeholder management, and modern technology fluency, including comfort with AI-enabled workflows, digital collaboration platforms, and data-driven decision-making.
Key Responsibilities:
Client & Stakeholder Management
- Serve as the primary engagement lead for enterprise clients across the EU region.
- Build strong relationships with senior client stakeholders and act as a trusted delivery partner.
- Drive regular governance, status reviews, risk discussions, and executive updates.
- Navigate complex stakeholder ecosystems across client teams, faculty, internal consulting, operations, and technology teams.
- Manage client expectations proactively in ambiguous and fast-changing environments.
Project & Program Delivery
- Lead end-to-end execution of complex leadership development, assessment, coaching, and learning transformation engagements.
- Manage multiple concurrent projects with overlapping timelines, dependencies, and delivery streams.
- Own delivery planning, resource coordination, timelines, risk mitigation, escalation management, and quality assurance.
- Ensure seamless execution across virtual, hybrid, and face-to-face delivery models.
- Drive operational excellence and process optimization across engagements.
Technology & Operational Excellence
- Leverage modern project management and collaboration tools to drive delivery efficiency and visibility.
- Demonstrate strong comfort working in tech-enabled environments with rapidly evolving platforms and processes.
- Utilize AI and automation tools to improve productivity, reporting, communication, and workflow management.
- Partner effectively with internal technology and platform teams to troubleshoot issues and improve client experience.
- Drive data-informed decision-making through dashboards, analytics, and reporting tools.
Cross-Functional Collaboration
- Work closely with consulting, faculty, sales, operations, product, and technology teams to ensure alignment and successful execution.
- Coordinate across global and regional teams operating in multiple time zones.
- Contribute to process improvement initiatives, delivery innovation, and operational scalability
Must-Have Requirements
- 6–10+ years in project/engagement management, consulting operations, or learning delivery, ideally in L&D, leadership development, or professional services
- Proven track record managing large-scale, multi-stakeholder global client engagements end-to-end, including risk and escalation management
- Strong operational ownership; able to independently drive multiple concurrent workstreams in ambiguous, high-velocity environments
- High proficiency with digital collaboration and PM tools (Microsoft Office, Asana/Jira/Trello/MS Project, Teams/Slack/Zoom, Power BI/Tableau) and comfort leveraging AI tools for productivity and reporting
- Strong executive presence and communication skills; experience engaging confidently with cross-cultural, geographically distributed clients
- Experience delivering programs to clients across APAC markets (e.g., India, Southeast Asia, Australia, Japan) and working across APAC time zones preferred
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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