SafeAeon Inc.
Website:
safeaeon.com
Job details:
Role Overview
We are looking for a Security Delivery Manager (SDM) Intern to support the delivery and management of security services for our clients. The role will provide hands-on exposure to security operations, service delivery, client management, project coordination, and cross functional collaboration.
The ideal candidate should have a strong interest in cybersecurity, good communication skills, a customer-focused mindset, and the ability to coordinate effectively across teams.
Key Responsibilities
▪ Assist in managing and overseeing security tools, processes, and day-to-day security service activities.
▪ Support the development, implementation, documentation, and monitoring of security policies, procedures, and workflows.
▪ Participate in daily Scrum meetings, track project activities, and ensure assigned tasks and deliverables remain on schedule.
▪ Support the Service Delivery team in ensuring timely, consistent, and high-quality security services to clients.
▪ Coordinate with internal technical and operational teams to facilitate smooth service delivery and timely resolution of client requirements.
▪ Collaborate cross-functionally with Security Operations, Engineering, Support, Project Management, and other relevant teams to resolve issues and improve service delivery.
▪ Support the seamless onboarding of new customers across various security services, ensuring requirements, configurations, documentation, and handovers are completed effectively.
▪ Act as a point of coordination for client technical queries and work with relevant internal teams to provide accurate and timely resolutions.
▪ Follow up on client issues, requests, and service-related activities to ensure a high level of client satisfaction.
▪ Assist in monitoring service performance, identifying gaps, and contributing to continuous improvement initiatives.
▪ Maintain accurate service documentation, reports, trackers, and client-related records.
▪ Mentor and assist new team members by sharing knowledge, processes, and best practices, while contributing to the overall development of the team.
▪ Proactively identify operational challenges and assist in implementing solutions to improve efficiency, service quality, and customer experience.
Key Skills & Competencies
✓ Basic understanding of cybersecurity concepts, security operations, and security tools. ✓ Strong communication and interpersonal skills.
✓ Customer-focused approach with a commitment to service excellence.
✓ Good coordination, organization, and time-management skills.
✓ Ability to work collaboratively across multiple teams.
✓ Problem-solving and analytical mindset.
✓ Ability to understand and manage multiple tasks and priorities.
✓ Willingness to learn new security technologies, tools, and processes.
✓ Familiarity with Agile/Scrum methodologies is an advantage.
✓ Ability to document processes and communicate technical information clearly.
What You Will Learn
➢ Security service delivery and client management.
➢ Practical exposure to security tools, processes, and workflows.
➢ Customer onboarding and service transition.
➢ Cross-team and stakeholder collaboration.
➢ Agile/Scrum-based project coordination.
➢ Security policy and process management.
➢ Technical issue resolution and customer satisfaction management.
➢ Team mentoring and professional development.
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