Website:
flyonit.com.au
Job details:
Project Manager & Business Analyst (PM/BA) – MSP, Digital Transformation, AI & Cybersecurity
Experience Required- 4–8+ years total experience in IT delivery
5+ years in an MSP, IT services, or technology consulting environment
Location- Kolkata
Employment Type- Full‑time / Contract
Budget- 5,00,000 lpa- 9,60,000 lpa
Role Overview
We are seeking an experienced Project Manager & Business Analyst (PM/BA) to lead and deliver MSP IT support initiatives, digital transformation programs, AI adoption projects, and cybersecurity engagements.
This role combines end‑to‑end project ownership with hands‑on business analysis, ensuring projects are well‑defined, well‑governed, and delivered with measurable business and security outcomes.
You will act as a single point of accountability between customers, technical teams, vendors, and internal stakeholders—owning scope, requirements, delivery, and success.
Key Responsibilities
Project Management & Delivery
• Own the full project lifecycle from discovery to closure.
• Develop and manage project plans, timelines, budgets, risks, dependencies, and change control.
• Deliver projects across:
• MSP onboarding and IT service transitions
• Digital transformation and modernization initiatives
• AI adoption and automation programs
• Cybersecurity uplift, remediation, and compliance projects
• Ensure smooth transition from project delivery to BAU MSP support.
• Provide clear status reporting, executive updates, and steering committee communications.
Business Analysis & Requirements
• Lead requirements discovery with business and technical stakeholders.
• Document and manage:
• Business, functional, non‑functional, and security requirements
• BRDs, functional specs, user stories, and acceptance criteria
• Process maps, workflows, and solution summaries
• Translate business objectives into clear, actionable delivery scope.
• Validate solutions against requirements and support UAT and go‑live readiness.
MSP & IT Services Focus
• Understand and work within MSP service models, SLAs, and ITSM processes.
• Support service design and improvement across incident, change, problem, and request management.
• Identify automation and standardization opportunities within IT operations.
• Coordinate with service desk, cloud, infrastructure, and security teams.
Digital Transformation & AI Adoption
• Support clients in defining digital transformation roadmaps.
• Identify, assess, and prioritize AI use cases, including:
• IT service automation
• AI copilots and productivity tools
• Predictive analytics and reporting
• Ensure AI initiatives are delivered with proper governance, risk awareness, and user adoption planning.
Cybersecurity & Risk
• Deliver cybersecurity projects including:
• Security assessments and gap analysis
• Identity and access management improvements
• Endpoint, email, cloud, and network security initiatives
• Compliance projects (e.g. Essential Eight, ISO 27001, SOC2)
• Ensure security‑by‑design across all project initiatives.
• Communicate cyber risks, controls, and mitigation strategies in business‑friendly language.
Mandatory Skills & Experience
• Proven experience combining Project Management and Business Analysis in IT environments
• Strong background in MSP or IT services delivery
• Experience delivering:
• Digital transformation initiatives
• AI or automation projects
• Cybersecurity or compliance programs
• Solid understanding of:
• IT infrastructure, cloud platforms, and MSP operations
• Cybersecurity fundamentals and risk management
• ITSM / ITIL processes
• Excellent stakeholder management, documentation, and communication skills
• Ability to manage multiple concurrent projects and competing priorities
Certifications (Highly Desirable)
• PMP / PRINCE2 / Agile Project Management
• CBAP / CCBA or equivalent Business Analysis certification
• ITIL v4
• Cloud, AI, or cybersecurity certifications (nice to have)
Success Measures
• Projects delivered on time, on budget, and within scope
• Clear, high‑quality requirements with minimal rework
• Strong customer satisfaction and stakeholder confidence
• Successful transition to MSP operational support
• Measurable improvements in efficiency, automation, and security posture
Ideal Candidate Profile
You are someone who:
• Is comfortable wearing both PM and BA hats
• Has strong MSP experience and understands service delivery pressures
• Can engage confidently with executives and technical teams
• Understands how AI and cybersecurity fit into modern IT services
• Brings structure, clarity, and accountability to complex initiatives
Click on Apply to know more.