Kolkata Ventures
Website:
kolkataventures.com
Job details:
Job Title: Project Manager
Department: Operations / Project Management
Location: Ballygunge Place
Employment Type: Full-Time
Reporting To: Chief Operating Officer
Role Overview
We are seeking an experienced and result-oriented Project Manager with hands-on experience in managing projects, preferably in a BPO or service-based environment. The role involves end-to-end project ownership, stakeholder coordination, team management, and ensuring timely delivery of tasks while maintaining high service quality.
Key Responsibilities
1️⃣ Project Planning & Execution
- Plan, execute, and monitor projects from initiation to completion.
- Define project scope, timelines, deliverables, and milestones.
- Ensure all project tasks are completed within defined deadlines.
- Track project progress and take corrective actions when required.
2️⃣ Stakeholder & Client Management
- Act as the primary point of contact for clients and stakeholders.
- Regularly follow up with stakeholders to ensure alignment and timely updates.
- Understand client requirements and ensure delivery as per expectations.
- Provide continuous support and resolution to client concerns.
3️⃣ Team Management & Leadership
- Lead, guide, and motivate the project team to achieve performance targets.
- Ensure team members take ownership of assigned tasks.
- Conduct regular team reviews and provide feedback.
- Foster a positive and productive work environment.
4️⃣ Resource Planning & Mangement
- Plan and allocate resources effectively to ensure smooth execution of projects without disruption.
- Monitor team attendance, working hours, and shift adherence to ensure optimal productivity and accountability.
- Conduct manpower planning by anticipating project requirements and coordinating with the HR department for timely hiring or maintaining a backup resource pool.
- Evaluate team members’ performance and suitability for roles, and reassign responsibilities where required to ensure the best utilization of talent.
- Identify potential bottlenecks, resource gaps, and operational risks in advance and implement proactive measures to avoid disruptions.
- Micro managing team members for achieving of daily KPIs and impose authority in case of failure of project members to do so.
- Ensure continuity of operations by managing resources and talent efficiently, preventing any sudden shocks to project delivery.
5️⃣ Performance Monitoring & Reporting
- Monitor key performance indicators (KPIs) for project success.
- Prepare and share regular project status reports with management.
- Identify risks, bottlenecks, and areas of improvement.
- Ensure adherence to quality and operational standards.
6️⃣ Process Improvement & Quality Control
- Implement best practices to improve efficiency and productivity.
- Ensure compliance with company processes and client requirements.
- Continuously evaluate and enhance project workflows.
Key Skills & Competencies
- Strong project management and organizational skills
- Excellent communication and stakeholder management abilities
- Leadership and team motivation skills
- Problem-solving and decision-making capability
- Ability to work under pressure and meet deadlines
- Strong ownership and accountability mindset
Technical Skills
- Knowledge of project management tools (e.g., Trello, Asana, ClickUp, Jira, etc.) will be an added advantage
- Basic understanding of reporting tools and data tracking
Preferred Qualifications
- Bachelor’s degree in Business Administration / Management / Operations or related field
- Prior experience in managing BPO or service-based projects preferred
- Minimum 3 years of relevant experience
Key Expectations
- Ensure timely delivery of projects
- Maintain high client satisfaction
- Drive team performance and accountability
- Take complete ownership of assigned projects
Click on Apply to know more.