Project Manager

Aelum Consulting - ServiceNow Premier Partner

Website: aelumconsulting.com
Job details:

Role Summary

We are looking for a highly organized, detail-oriented, and proactive Project Coordinator to drive efficient resource utilization and streamline operational processes across multiple client engagements. The ideal candidate will play a critical role in workforce planning, stakeholder coordination, and operational governance to ensure optimal delivery efficiency and business continuity.

Key Responsibilities

Resource Management & Workforce Planning

• Plan, allocate, and track resources across multiple projects to ensure optimal utilization and billability
• Maintain and regularly update resource skill matrix, availability, and allocation dashboards
• Manage onboarding, shadow resource alignment, and transitions across engagements
• Collaborate with delivery and hiring teams to address resource gaps and forecast future needs
• Resolve resource conflicts and ensure alignment with project and business priorities

Operations Management & Governance

• Drive operational efficiency by standardizing processes, tools, and reporting mechanisms
• Maintain centralized dashboards for resource utilization, capacity planning, and operational metrics
• Track and monitor timesheets, utilization reports, and operational KPIs
• Support contract lifecycle management including renewals, extensions, and compliance tracking
• Manage knowledge repositories, case studies, and internal documentation

Stakeholder & Client Coordination

• Act as a liaison between delivery teams, leadership, and clients for resource and operational updates
• Coordinate client interactions including interviews, onboarding discussions, and review meetings
• Proactively address escalations related to resource availability and operational challenges
• Track client feedback and engagement metrics to identify areas of improvement

Training & Capability Development

• Coordinate internal training programs, certifications, and skill enhancement initiatives
• Manage mock interviews, assessments, and readiness evaluations for resources
• Maintain training records and ensure alignment of workforce skills with business demand

Operational Support & Strategic Initiatives

• Support pre-sales activities by providing resource data, skill mapping, and availability insights
• Assist in recruitment coordination, interview scheduling, and onboarding processes
• Contribute to internal initiatives such as webinars, R&D programs, and organizational events
• Continuously identify opportunities for process improvement and automation

Preferred Skills & Qualifications

• 3–6 years of experience in Resource Management / Operations / PMO / Project Coordination
• Strong understanding of resource planning, utilization tracking, and capacity management
• Hands-on experience with tools like ClickUp, MS Excel, or similar project/resource management tools
• Excellent communication, stakeholder management, and problem-solving skills
• Ability to work in a fast-paced, multi-project environment with high attention to detail

Key Focus Areas

• Resource Utilization & Optimization
• Workforce Planning & Allocation
• Operational Efficiency & Reporting
• Stakeholder Coordination
• Continuous Improvement

Click on Apply to know more.