Website:
shikshanation.com
Job details:
Project Manager - Academic Operations | EdTech
Position Overview
We are looking for a Project Manager - Academic Operations to manage and streamline end-to-end academic operations for live online education programs. The role involves academic planning, operational coordination, LMS execution, content operations, assessment management, stakeholder coordination, student/parent experience management, and reporting to leadership.
The ideal candidate should have strong operational ownership, excellent coordination skills, a process-driven mindset, and the ability to ensure smooth academic delivery in a fast-paced EdTech environment.
Job Details:
Role: Project Manager - Academic Operations
Industry: EdTech / Online Education
Experience Required: Minimum 1 year
Work Mode: Work from Office
Office Location: Sector 62, Noida
Working Days: Monday to Saturday
Shift Timing: 11:00 AM to 8:00 PM / 12:00 PM to 9:00 PM
Key Responsibilities
Academic Operations & Planning
Plan, manage, and monitor academic operations for live online programs. Create and maintain academic calendars, lecture schedules, test schedules, assignment timelines, and operational workflows. Coordinate with faculty members and academic teams to ensure the timely and smooth delivery of live classes.
Ensure syllabus planning and academic execution are aligned with defined timelines, batch requirements, and organizational goals. Track lecture completion, syllabus progress, and academic delivery across batches.
Content & LMS Management
Ensure timely uploading of lecture PDFs, assignments, recordings, tests, study materials, and other academic resources on the LMS. Coordinate with DTP, content production, and academic teams for the timely creation, review, and delivery of academic content.
Maintain quality checks for uploaded content, batch/course mapping, content structuring, LMS visibility, and student accessibility. Coordinate with technical and LMS support teams to resolve academic platform-related issues.
Assessment & Examination Operations
Manage end-to-end operations related to question paper creation, assignment preparation, test execution, and evaluation workflows. Coordinate assignment checking, test publishing, solutions, answer keys, and performance reports.
Maintain accuracy, confidentiality, and timely execution across examination and assessment processes.
Student & Parent Experience
Ensure a smooth academic experience for students and parents through proactive coordination and communication. Resolve academic concerns, class-related issues, scheduling conflicts, and operational escalations.
Monitor student engagement, attendance, participation, and academic progress. Ensure clear communication of schedules, updates, academic notices, and important announcements.
Process Development & Operational Efficiency
Design, implement, and improve operational processes for academic delivery. Create SOPs, workflows, trackers, and monitoring systems to improve efficiency, scalability, and accountability.
Identify operational gaps and bottlenecks, implement corrective actions, and standardize academic operational practices across programs and teams.
Coordination & Team Management
Coordinate with multiple departments, including Academic, DTP, LMS, Student Support, Operations, and Management teams. Ensure strong inter-departmental alignment for seamless academic execution.
Follow up with stakeholders to ensure timely completion of deliverables. Support hiring, onboarding, training, and performance monitoring of operational resources when required.
Reporting & Management Visibility
Create and maintain operational trackers, dashboards, and reports for leadership review. Track KPIs related to academic operations, content delivery, attendance, tests, assignments, student performance, and issue resolution.
Provide regular updates, escalation reports, and data-backed insights to management. Maintain operational documentation and ensure accuracy of reports.
Additional Responsibilities
Support contingency planning for class disruptions, faculty unavailability, or LMS-related issues. Assist in the launch and operational setup of new batches, courses, and programs.
Monitor operational compliance with academic standards and timelines. Participate in strategy discussions focused on improving academic delivery, student experience, and operational scalability. Support the implementation of new tools, systems, and academic technologies.
Required Skills
Strong academic operations and project management skills. Excellent coordination, communication, and stakeholder management abilities. Process-oriented approach with strong execution discipline. Ability to manage teams, follow up effectively, and handle multiple priorities.
Hands-on experience with LMS platforms, academic workflows, Excel, Google Sheets, trackers, dashboards, and reporting systems. Strong problem-solving ability and comfort working in a fast-paced EdTech environment.
Preferred Background
Candidates with prior experience in EdTech, online education operations, academic coordination, program management, content operations, or live learning ecosystems will be preferred.
Click on Apply to know more.