XT Group
Website:
xtholdings.com
Job details:
Highly motivated and detail-oriented ERP Operations & Support Specialist to manage the daily operations, support, and continuous improvement of our PAL ERP system, with a focus on maritime. This role involves managing PMS-related projects across the fleet, ensuring consistency and efficiency, and working closely with internal teams and ERP vendors to ensure smooth system performance. Hands-on experience with ERP systems (preferably PAL), a solid understanding of planned maintenance in maritime operations, and strong interpersonal skills to lead user training, documentation, and system implementation projects. A service-driven mindset, analytical thinking, and excellent communication skills are key to success in this position.
Responsibilities & Duties
Oversee the daily operations, support, and maintenance of PAL ERP modules including:
- Planned Maintenance System (PMS)
- QHSE
- Voyage
- Drydock
- Data Library
- Conduct quality assurance and resolve implementation challenges related to PMS; ensure uniform structure and efficient database management across the fleet.
- Oversee the implementation of PMS database of new vessels.
- Deliver training for seafarers and office personnel to ensure effective system usage.
- Liaise with ERP software vendor to align product enhancements with company needs.
- Perform QA testing of new functionalities and oversee smooth rollouts.
- Participate in QA for internally developed BI tools and support data analysis initiatives.
- Create and maintain user manuals and documentation for ERP modules.
- Generate reports as required for senior management.
- Utilize issue tracking tools like Jira and Service Desk to resolve technical problems efficiently.
Qualifications
- Experience with ERP systems, preferably PAL.
- Sailing experience will be an additional advantage.
- Strong understanding of PMS and marine operations.
- Experience with training, documentation, and user support.
- Proficient in project management and helpdesk platforms.
- Analytical mindset with a strong focus on quality and detail.
- Excellent communication and interpersonal skills.
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