Project Delivery Engineer
Weekday (YC W21)
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- adaptability
- Linux
- SQL
- technical support
- UAT
About the role
Weekday (YC W21)
Website:
weekday.works
Job details:
This role is for one of the Weekday's clients
Min Experience: 2 years
Location: Bangalore
JobType: full-time
Requirements
Key Responsibilities:
- Complete Project Deployment
- Oversee the deployment of the Infraon product suite from initial kickoff through to project completion
- Ensure that timelines, scope, and quality standards are met consistently
- Facilitate project sign-offs and gather customer feedback for continuous improvement
- Project Scope & Planning
- Comprehend and document the project scope, deliverables, and implementation procedures
- Identify potential risks and develop proactive mitigation plans
- Customer Coordination & Communication
- Serve as the main point of contact for customers throughout the deployment phase
- Provide consistent updates to ensure alignment with customer expectations
- Promptly address and resolve any customer issues or concerns
- Product Installation & Configuration
- Perform installation and configuration of Infraon products including IMS, Desk, NCCM, and Secura
- Guarantee smooth integration with customer environments
- Technical Support & Issue Resolution
- Respond to customer inquiries related to deployment and ongoing product usage
- Escalate bugs or issues to the development team as necessary
- User Training & Handover
- Conduct product demonstrations and training sessions for end users
- Manage UAT sign-offs and collect feedback for product enhancements
- Project Reporting & Documentation
- Provide regular status updates to all relevant stakeholders
- Maintain accurate documentation while ensuring data confidentiality
- Additional Responsibilities
- Travel to customer sites to deliver deployment and training support when necessary
- Contribute to achieving organizational objectives through successful project execution
Required Skills:
- Hands-on experience with Network Management Systems (NMS) and Helpdesk tools
- Solid knowledge of IT infrastructure, networking fundamentals, Linux, and SQL
- Strong analytical skills to assess project requirements and troubleshoot effectively
- Excellent verbal and written communication abilities
- Capability to engage with customers and deliver effective presentations
- Rapid learner with adaptability to changing environments
- Ability to work efficiently under strict deadlines
Must-have Skills
Project Delivery Engineer
Implementation Engineer
Deployment Engineer
Technical Consultant
Network Management
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