Shop Concept & Solutions Pvt Ltd
Website:
shopconcept.in
Job details:
Shop Concept & Solutions Pvt. Ltd. is a premium manufacturer of customized retail fixtures and showroom furniture. We are looking for a highly organized and proactive Project Coordinator to manage client communication and coordinate with all internal departments to ensure projects are completed on time, within budget, and to the highest quality standards.
This role will serve as the primary point of contact for clients after order confirmation and will ensure seamless communication between Design, Purchase, Production, Quality, Dispatch, Installation, Accounts, and Management.
Key ResponsibilitiesClient Coordination
- Act as the primary point of contact for clients throughout the project lifecycle.
- Schedule and attend client meetings (online and offline) as required.
- Understand client requirements, revisions, and priorities.
- Provide regular project status updates.
- Address client concerns promptly and professionally.
- Build strong relationships to encourage repeat business and referrals.
Project Coordination
- Create and maintain project timelines.
- Monitor project progress against agreed schedules.
- Coordinate project activities from design approval to final installation.
- Ensure every department completes assigned tasks on time.
- Escalate risks or delays to management with proposed solutions.
- Maintain accurate project documentation and records.
Internal Coordination
Coordinate daily with:
- Design Team
- Purchase Department
- Production Department
- Quality Control
- Packaging & Dispatch
- Installation Team
- Accounts Department
Ensure smooth information flow between departments and resolve coordination issues quickly.
Documentation
- Maintain project files and approval records.
- Track client-approved drawings and revisions.
- Record site measurements and installation reports.
- Prepare project status reports.
- Maintain change request and variation order documentation.
Commercial Coordination
- Follow up for client approvals.
- Coordinate invoice generation with Accounts.
- Monitor payment milestones.
- Support collection of outstanding payments.
- Track additional scope of work and ensure commercial approval before execution.
Quality & Delivery
- Verify project readiness before dispatch.
- Coordinate installation schedules.
- Ensure client sign-off after project completion.
- Coordinate resolution of punch-list items.
- Collect client feedback upon completion.
Required Qualifications
- Bachelor's degree in Business Administration, Interior Design, Engineering, or a related field.
- 3–7 years of experience in project coordination, client servicing, operations, or similar roles.
- Experience in interiors, furniture, retail fit-outs, manufacturing, architecture, or construction is preferred.
Required Skills
- Excellent verbal and written communication.
- Strong organizational and planning skills.
- Ability to manage multiple projects simultaneously.
- Problem-solving mindset.
- Attention to detail.
- Strong follow-up skills.
- Time management.
- Team coordination.
- Client relationship management.
- Professional email writing.
Technical Skills
Preferred experience with:
- Microsoft Excel
- Google Workspace
- Microsoft Office
- Project management software
- ERP/CRM software (Zoho, Odoo, etc.)
- WhatsApp Business
- Basic understanding of AutoCAD drawings (preferred but not mandatory)
Key Performance Indicators (KPIs)
- 95%+ projects completed on schedule.
- 95%+ client response within 2 working hours.
- 98% documentation accuracy.
- Zero unauthorized scope changes.
- Timely completion of department follow-ups.
- Client satisfaction rating above 4.5/5.
- Timely collection of milestone payments.
- Reduction in project delays caused by communication gaps.
Desired Candidate Profile
We are looking for someone who:
- Takes ownership of projects.
- Communicates confidently with clients and internal teams.
- Works calmly under pressure.
- Follows up consistently until tasks are completed.
- Is proactive rather than reactive.
- Maintains professionalism in difficult situations.
- Has a positive attitude and strong work ethic.
What We Offer
- Competitive salary based on experience.
- Performance-based incentives.
- Professional growth opportunities.
- Exposure to premium retail and showroom projects.
- Collaborative and growth-oriented work environment.
Click on Apply to know more.
