Neonates Foundation of India
Website:
neonatesfoundationofindia.org
Job details:
Role Overview:
The Program Coordinator will be responsible for end-to-end processing of beneficiary cases from partner hospitals, ensuring accurate documentation, timely coordination, and effective presentation to the Beneficiary Recommendation Committee (BRC). The role demands a strong, process-driven approach, accountability for beneficiary life-cycle management, and close coordination with the internal team and external stakeholders.
Please note: This is a non-IT role focused on programme coordination, beneficiary management, and stakeholder engagement.
Key Responsibilities:
Case Processing & Documentation
- Receive and process beneficiary cases from partner hospitals with a quick turnaround time (TAT).
- Verify, compile, and maintain accurate documentation for each case.
- Interact with applicants/beneficiaries to collect required information and clarify queries.
BRC Coordination
- Present cases effectively at the Beneficiary Recommendation Committee (BRC) meetings.
- Ensure cases are complete, well-documented, and submitted within timelines.
- Database & Process Management
- Maintain and update the beneficiary database regularly.
- Coordinate with the Beneficiary Interface Management System (BIMS) team for seamless data flow and process alignment.
- Identify, track, and manage different types of processes and ensure completion.
- Stakeholder Engagement
- Liaise with partner hospitals regarding case-related issues and resolution.
- Coordinate with Program Executives and Beneficiary Coordinators to ensure smooth case handling.
Accountability & Reporting
- Be accountable for deployment numbers and overall beneficiary life cycle management.
- Share timely reports and updates with the Sr. Lead – Programs.
Requirements:
- Education: Graduate (any discipline).
- Experience: 2–3 years in process/documentation roles, preferably in:
- Insurance processing, financial services, or
- NGOs handling beneficiary-facing programs.
Skills & Competencies:
- Strong process orientation and detail-oriented approach.
- Excellent communication and interpersonal skills.
- Ability to handle documentation and database management effectively.
- Exposure to handling beneficiaries and/or hospital interactions is desirable.
Languages: Proficiency in English, Hindi, Kannada, and Telugu preferred.
Other Requirements:
- Willingness to travel as required.
- Ability to work collaboratively with cross-functional teams.
Location: NFI Office
Employment type: Full Time
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