Website:
microtek.ac.in
Job details:
We are looking for a highly motivated and execution-oriented Program Manager / Assistant Manager to drive admissions, academic administration, learner operations, and institutional coordination for IIT Patna & IIIT Ranchi Hybrid Programs. This role requires someone who can seamlessly manage multiple stakeholders while ensuring operational excellence throughout the student lifecycle.
As a key member of our leadership team, you will oversee admission workflows, academic operations, reporting, team coordination, and process optimization. The ideal candidate should be comfortable working in a fast-paced, technology-driven environment where innovation, accountability, and continuous improvement are valued.
Key Responsibilities
- Lead end-to-end admissions and academic operations for hybrid degree programs.
- Manage learner onboarding, documentation, fee coordination, and academic processes.
- Coordinate with counselling, academics, finance, and operations teams to ensure smooth execution.
- Monitor KPIs, prepare management dashboards, and generate actionable insights using Excel, Power BI, and Tableau.
- Drive operational improvements through automation, AI tools, and process optimization.
- Ensure CRM data integrity, workflow efficiency, and service quality.
- Handle escalations and ensure exceptional learner satisfaction.
- Mentor teams while maintaining high operational standards.
What We're Looking For
- B.Tech in Computer Science & Engineering (Mandatory)
- MBA / M.Tech. / Ph.D. in AI, Computer Science & Engineering (CSE), or Management (Preferred)
- Strong leadership, analytical thinking, and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Experience in EdTech, higher education, admissions, or academic administration is highly desirable.
- Proficiency in Microsoft Excel, CRM platforms, ChatGPT, Claude AI, Power BI, and Tableau.
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