Program Advisor (Immediate Joiners)

Emeritus

Website: emeritus.org
Job details:

The Position

iD Tech is looking for dynamic, personable individuals to provide outstanding customer service to our clients. You will play a critical role on our team as the main point of contact for our clients, answering questions about course information, locations, availability, and how to register.

The Responsibilities

• Provide exceptional service to our clients via phone, email, SMS, and chat while effectively managing a high volume of inbound communications.
• Build and develop valuable relationships with clients by identifying their needs and resolving issues with empathy, tact, and patience.
• Communicate course recommendations and cross-sell opportunities in a variety of situations, including promotional offers and marketing campaigns.
• Assist with administrative tasks for clients and other departments as needed.

You Have

• A positive and outgoing personality.
• Excellent written and verbal communication skills and the ability to actively listen.
• A strong set of professional, service-oriented phone skills and interpersonal skills.
• Preferred Qualifications:
• Bachelor’s degree preferred but not required
• 1-2 years of customer service, help desk, or inside sales experience
• Knowledgeable with MS Office and Google Apps (Gmail, Google Drive, etc.)
• Experience with any (or all) of the following is a plus: Zoho Email, Genesys phone systems.
• Experience using AI tools to enhance client communication and access training knowledge across phone, email, and chat/sms support channels is a plus.

A few reasons why this is the #BestJobEver

1. iD Tech has been voted a Top Workplace by the Bay Area News Group 14 times!
2. iD Tech is a purpose-driven company and a national leader in youth STEM education.
3. Work from home, supported by a strong remote work infrastructure.

Click on Apply to know more.