People Prime Worldwide
Website:
people-prime.com
Job details:
About Company:
Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
Job Description:
Job Title: Prognosis SME
Location : Bangalore
Experience: 8+ yrs.
Employment Type: Contract to hire.
Work Mode: Hybrid
Notice Period: - Immediate joiners only
Roles and Responsibilities:
Prognosis SME (Application & Infrastructure Monitoring)
Role Summary
We are seeking a Prognosis Subject Matter Expert (SME) to lead the upgrade of prognosis from version 11.9 to 12.3. The ideal candidate will have deep hands-on expertise with Prognosis, strong troubleshooting skills, and experience working with application, middleware, database, and infrastructure teams.
Key Responsibilities
Upgrade of Prognosis from version 11.9 to 12.3
Act as the primary SME for Prognosis across projects and operations
Design and implement end-to-end monitoring solutions using Prognosis
Configure dashboards, alerts, KPIs, thresholds, and reports aligned with business SLAs
Perform root cause analysis for performance, availability, and capacity issues
Integrate Prognosis with other monitoring, logging, and ITSM tools
Lead performance tuning and optimization initiatives
Provide technical guidance, mentoring, and knowledge transfer to teams
Support production incidents and problem management activities
Collaborate with application, infrastructure, network, and database teams
Create and maintain documentation, SOPs, and best practices
Participate in client discussions, solution design workshops, and architecture reviews
Required Skills & Experience
Strong hands-on experience with Prognosis (APM / Infrastructure Monitoring)
Experience with prognosis version 11.9 and 12.3
Expertise in windows administration
Expertise in performance analysis, capacity planning, and RCA
Knowledge of ITIL processes (Incident, Problem, Change)
Experience in enterprise or large-scale environments
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