BQE Software
Website:
bqe.com
Job details:
Role Overview
We are seeking a motivated and detail-oriented Professional Services Consultant to join our growing team. In this role, you will work directly with clients to deliver data migration, report customization, product implementation, and Client success support.
The ideal candidate will bring a strong technology/IT services background with exposure to customization, integrations, or solution delivery in a SaaS environment. This is a hands-on consulting role that requires both technical skills and the ability to engage effectively with clients.
About Us
BQE Software is a global leader in SaaS solutions for professional services firms. Our flagship platform, BQE CORE, is an all-in-one solution for project management, billing, accounting, HR, and business intelligence. CORE empowers firms to streamline operations, improve profitability, and deliver better client outcomes. With a robust customer base, BQE continues to innovate and grow, adapting to the evolving needs of our customers and industries worldwide.
Work Environment
At BQE, we operate in a customer-oriented, dynamic, and results-oriented environment with abundant opportunities for learning and growth. Our CORE values—Customer Obsession, Openness, Respect for Everyone, and Excellence—shape our culture and guide everything we do.
Key Responsibilities
Customer Engagement & Support
- Interact with clients (via email, Zoom, Zendesk, or equivalent platforms) to gather requirements and provide updates.
- Support clients during onboarding, implementations, and product adoption.
- Build strong client relationships and act as a trusted advisor for day-to-day needs.
Product Expertise & Customization
- Develop strong knowledge of BQE CORE features, workflows, and reporting capabilities.
- Assist in data migration, report customization, and troubleshooting (SQL, SSRS, Excel,).
- Collaborate with internal teams to ensure smooth delivery of client solutions.
Documentation & Process Adherence
- Document customer requirements, processes, and deliverables with accuracy.
- Follow established frameworks and contribute to process improvements.
Collaboration & Continuous Learning
- Partner with Customer Success, Product, BI/Data, and Development teams to resolve client needs.
- Stay updated on SaaS industry trends, product enhancements, and reporting tools.
Project Contribution
- Contribute to multiple projects, ensuring timely completion of assigned deliverables.
- Support change management and help clients adopt new processes effectively.
Qualifications & Experience
- Bachelor’s degree in any discipline (Preferred: Computer science, IT, Engineering).
- 1–4 years of relevant experience in Professional Services, Customer Success, Client Success, Implementation, SaaS Support, or IT/Software Consulting roles.
- Experience working in a customer-facing role, supporting implementations, onboarding, reporting, or solution delivery for SaaS or enterprise products.
- Exposure to requirements gathering, solution configuration/customization, and client issue resolution in a fast-paced environment.
- Prior experience collaborating with cross-functional teams (Product, Support, BI/Data, Engineering) is a strong plus.
Must-Have Skills
- Strong analytical and problem-solving skills with ability to simplify complex issues.
- Excellent communication skills (written and verbal).
- MS Excel (advanced features).
- Exposure to SQL Server or similar database systems.
- Ability to manage multiple tasks in a fast-paced environment.
- Customer-first mindset with eagerness to learn and adapt.
Preferred Skills
- Experience with reporting/analytics tools (SSRS, Power BI, Tableau).
- Hands-on with Zendesk or equivalent platforms (Freshdesk, ServiceNow, Zoho Desk, Jira Service Management).
- Exposure to SaaS/enterprise product delivery.
- Ability to link technical delivery with client business needs.
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