Professional, Property Mgmt OperationsJLLfull-timeRequired skillscompliancecustomer engagementinterpersonal skillskey performance indicatorsservice deliveryService Level Agreementstime managementAbout the role JLL Website: co.jll Job details: Commercial Building Operations and Common Facility Soft Services ManagementThe role and responsibilities include:Service Management:Responsible for the delivery in accordance with the maintenance strategy in-house, contracted office services and soft facilities management services to the standards directedResponsible for assessment, procurement and management of small projects specific to the Operations Department as agreed with the Project TeamResponsible for providing a key interface between Estates department customers and the contracted service providers on a day-to-day basisResponsible for development of a service charter and service level agreement to monitor key elements of the OM serviceResponsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanismsResponsible for monitoring of supply partners/contractors service delivery and customer interface on a day-to-day basisResponsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service levelsResponsible for providing a continuous improvement review and development of initiatives to improve or rationalize hard services to achieve optimum performance and full customer engagementResponsible for ownership and management of the departmental statutory compliance plan to achieve and maintain legal statusDaily Report to the Estate Manager for building management and software development planAudit and compliances:Lead auditee during auditAlways upkeep and presentation of data through use of software, PPT and demonstration. Site readiness as per LEED, MIS, BSE, 5S, GRSBE (Waste Management) & IGBC – Health & WellbeingKey Skills:Strong knowledge of HK chemicals, dilutions, PPE’s and methodology. Corporate Relocation & Space PlanningHousekeeping Audits & SOP Implementation – Daily, Weekly, Half Monthly, Monthly, Quarterly & Annual of the calendar year. Insure Vibration test of HK machines and audiometry test for high noise areaStaff periodic medical and uniform upkeep and maintenanceVendor Management & Cost Optimization – Billing and budgeting as per CAM and OpexStaff Hiring, Training & Performance Review – Through onboarded vendorOffice Administration & Front Desk Oversight – Coordination in terms of client positive feedbackID Access & Security Compliance – Bio-Matric and manpower attendanceEvent Planning & Internal Engagement – VIP events and celebrations executionsHospitality Operations at lobbies and front desk coordinationDraft mail and client communications and vendor managementLandscaping vendor activity managementPest control vendor activity managementWaste management vendor activity monitoring and controlTimely bills approval, follow up, attendance verification, attendance approval and further process for payment. Deliver hands-on training to housekeeping staff on Induction, SOPs, Do’s & Don’ts grooming, hygiene, safety, use of correct tools and client communication. Conduct regular assessments and feedback sessions to ensure service consistency. Assist in onboarding, quality checks, and troubleshooting escalated service issues across client sites. Support the training department in designing modules aligned with industry best practices. Provide refresher training and skill enhancement programs for existing staff. Oversaw nationwide soft services across branches and warehouses. Negotiated with vendors to reduce supply and AMC costs. Organized employee events to boost engagement and internal branding. Developed branch SOPs and ensured AMC/audit compliance. Collaborated with HR for real-time seating allocation and space planning. Managed access control systems and supported staff operations across sites. Supervised corporate soft services and maintained hygiene excellence. Conducted audits, staff training, and preventive maintenance coordination. Managed vendor deliverables, service level agreements, and compliance. Support property reopening with deep cleaning, inventory, and guest servicing. Ensured 7-star cleanliness all round the property. Be self-motivated & optimisticProcess-Oriented & Detail-Focused – Software applications for all soft service operationsDemonstrate strong leadership & interpersonal skillsTime Management & Coordination – Time Motion Study to be implemented at siteAssist in deep cleaning activity as and when required at site. Coordinate with appropriate team mates within external teams to facilitate services. Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.