Newgen KnowledgeWorks
Website:
newgen.co
Job details:
Job Summary
We are seeking a high-energy, detail-oriented Production Manager to lead our publishing operations. This role isn't just about "books"—it’s about managing complex digital workflows, ensuring data integrity, and hitting aggressive Service Level Agreements (SLAs).
He/she should bridge the gap between technical execution and client expectations, overseeing the end-to-end lifecycle of content transformation.
Core Responsibilities- Workflow Optimization: Oversee the end-to-end production process, from manuscript receipt to final digital delivery (e-books, and print-ready PDFs).
- Team Leadership: Manage a diverse team of typesetters, quality analysts, templates, and data conversion specialists.
- Client Management: Act as the primary technical point of contact for the project managers, ensuring project specs are met and timelines are honored.
- Quality Assurance: Implement and maintain rigorous QA standards to deliver zero defects across high-volume batches.
- Resource Planning: Forecast workload requirements and manage shift rotations to maintain 24/7 or extended-hour productivity.
- Process Automation: Collaborate with the IT/Development team to identify opportunities for automation in the conversion and typesetting pipelines.
Required Qualifications
- 7–12+ years of experience in the publishing industry and a minimum of 5 years in a managerial role.
- Preferably in handling the books team.
- Expert knowledge of MS Excel and Project Management software
- Deep understanding of STM (Science, Tech, Medicine) or Academic publishing standards.
- Exceptional verbal and written English for global client interaction.
- Proven experience managing teams and vendors.
Key Performance Indicators (KPIs)- Turnaround Time (TAT): Maintaining 95%+ on-time delivery across all project milestones.
- Accuracy Rate: Keeping error rates below the industry standard (typically <2% for data/typesetting).
- Operational Efficiency: Reducing manual touchpoints through workflow innovation.
- Team Retention: Maintaining high morale and low attrition within the production pods.
Preferred AttributesWe are looking for a "problem-solver" rather than a "problem-reporter." The ideal candidate thrives in a fast-paced environment where priorities shift rapidly, and they can maintain a calm, professional demeanor under pressure.
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