Product Support Specialist - L0Weekday (YC W21)full-timeRequired skillsAPIcustomer servicee-commerceJavaScriptSaaSSQLtechnical supportAbout the role Weekday (YC W21) Website: weekday.works Job details: This role is for one of the Weekday's clientsMin Experience: 0 yearsLocation: BengaluruJobType: full-timeRequirementsYour ResponsibilitiesThis position involves assisting customers who contact us via live chat, phone calls, and emailsYou will be engaging in conversations with e-commerce business owners from over 50 countries worldwide, gaining insights into their business operations and guiding them in setting up our product to ensure their successDocumenting and categorizing technical issues and product requests reported by customers and forwarding them to the product teamIdentifying obstacles in product activation by reviewing customer usage videos and providing UI/UX improvement suggestions to the product teamWhy You're a Great FitYou are passionate about delivering a software service experience comparable to a Michelin-starred Italian restaurantYou truly enjoy helping others and contributing to their successYou possess basic knowledge of SQL, JavaScript, Postman API testing, and web debugging/analytics (though not mandatory)Experience working in an early-stage SaaS startup is a bonus (but not required)You have a genuine interest in engaging with people from diverse backgrounds to learn about their livesEssential SkillsCustomer SupportCustomer ServiceDesirable SkillsTechnical Support Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.