Greytip Software Pvt. Ltd.
Website:
greythr.com
Job details:
About This Job
greytHR
Location: Bengaluru, Karnataka, India
Work Mode: On-site
Industry: Software Development,IT System Custom Software Development
Job Description
About Greytip
greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences.
Specialist - Payroll Support (ME)
Key Responsibility
Support clients on phone, email or remote support tools in using and deriving maximum value from the application.Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value.Proactively build strong customer relationships.Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner.Solutionize either through configurations or workarounds to address client specific requirements.Develop competence in the use of all the information systems used in implementation of the application.Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process.
Qualification And Experience
Any Graduate with 3+ years of experience in a customer support role in payroll with high client interaction preferably with international clients.Domain knowledge in ME Payroll is mandatory.Thorough knowledge of ME Payroll statutory compliance will be an advantage.Highly Customer Focused with ability to listen and engage customers to achieve desired outcome.
Functional Knowledge
ME region Payroll KnowledgeExcellent Written & Verbal CommunicationExperience into Customer Support
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