Tata Consultancy Services
Website:
tcs.com
Job details:
Greetings from TCS!!!
TCS Mumbai hiring for Product Support Lead !!!!!
Role: Product Support Lead
Experience required: 5 to 7 years
Location:- Mumbai
Required Technical Skillset:-:-
- Knowledge of PL SQL
- Have strong technical and functional background and understanding of banking products.
- Implements process improvement initiatives and improves and contributes to customer satisfaction
- Manages deliveries with in Cost and Budgets
- Addresses and solve reported issues.
- Capable to handle multiple stakeholders in large programs
- Maintain project hygiene including MIS
Responsibilities:-
- Knowledge of either of the core Domains (i.e. Banking/payments/Capital Markets) would be an added advantage
- Prior exposure to Customer facing roles or Prospect interactions is desired
- Identifies critical risks and classify their based criticality and work towards the mitigation plan
- Identification of back up plans to mitigate or reduce or eliminate risks or reoccurrence
- Coordinates onsite and offshore teams in order to keep the track of deliveries
- Resolve reported issues within the TAT
- Provide review on critical dependencies on the program (both functional and technical)
- Monitor the gaps and make right escalation to stakeholders.
- Maintain project hygiene including scheduled MIS reports and participate in internal discussions for resolution of reported issues
Click on Apply to know more.