Website:
ultraship.ai
Job details:
Company Description
UltraShip TMS, established in 2022, is a leading SaaS-based company revolutionizing the logistics and supply chain industry through innovative technology. With a mission to streamline logistics processes, UltraShip TMS provides an all-in-one platform integrating Transportation Management Systems (TMS) and Demand Forecast Models (DFM). Leveraging cutting-edge technologies like AI, Machine Learning, and Blockchain, the platform offers features such as CRM, helpdesk ticket systems, payment processing, claims management across multiple transportation modes, comprehensive reporting, and more. UltraShip TMS is committed to delivering innovative solutions that synchronize shippers, carriers, and 3PLs for enhanced efficiency and collaboration.
Role Description
We are looking for a Product Support and Onboarding Engineer who thrives in our fast-moving startup environment, someone who can debug, solve, and take ownership of customer issues end-to-end.
This is not a traditional support role. You will work at the intersection of product, engineering, and customers, ensuring that real-world operational problems are understood, diagnosed, and resolved quickly. You will investigate issues across APIs, databases, logs, and integrations while collaborating closely with engineering to drive resolutions and improve the product.
If you enjoy solving messy problems, understanding how systems behave in production, and working directly with customers to unblock them, this role is for you. This is a full-time role based out of Mohali, India for a Product Support Engineer. The candidate will collaborate with cross-functional teams to deliver high-impact solutions and contribute to the overall improvement of the Product.
Position: This is a full-time, 100% In-Office Role in Mohali or Noida, India.
Key Responsibilities
● Onboard and train new clients
● Investigate and resolve customer-reported issues across the platform
● Debug problems across APIs, databases, logs, and system workflows
● Reproduce issues and clearly document root causes and steps to resolution
● Work closely with engineering teams to prioritize and fix bugs
● Troubleshoot integrations (APIs, webhooks, third-party systems, carrier connections)
● Handle data discrepancies and operational edge cases within the system
● Support product releases by validating fixes and identifying regressions
● Contribute to internal documentation and improve support processes
Qualifications
● 2–4 years of experience in Product Support / Technical Support / QA / Implementation roles
● Strong analytical and problem-solving skills with attention to detail
● Good understanding of web applications and system architecture
● Experience working with REST APIs, JSON, and debugging tools (e.g., Postman)
● Comfortable writing SQL queries for data investigation and validation
● Basic scripting knowledge (Python or JavaScript preferred)
● Experience working directly with customers and handling production issues
[Nice to have]
● Experience in logistics / TMS / supply chain domain
● Experience with monitoring/logging tools (Datadog, Kibana, etc.)
● Exposure to integrations with external systems or APIs
● Prior experience in a SaaS or B2B product environment
Click on Apply to know more.