Product Support Associate
Blitz
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- client satisfaction
- communication skills
- end-to-end
- SQL
About the role
Blitz
Website:
blitznow.in
Job details:
Key Responsibilities
- Deliver comprehensive support to operations teams, ensuring smooth workflows.
- Collect and document customer/client feedback, providing actionable insights to enhance product quality
and satisfaction.
- Take ownership of customer/client issues end-to-end, ensuring timely resolution and proper escalation
when needed.
- Troubleshoot product and service issues in collaboration with relevant teams to identify and resolve root
causes.
- Consistently achieve or exceed SLAs, including response times, resolution times, and customer/client
satisfaction goals.
Requirements
- Bachelor’s degree in Computer Science, Computer Applications, or a related field is preferred.
- 0–1 year of internship or work experience in product or customer support is a plus.
- Availability to work from the office as required.
- Strong communication skills in both Hindi and English are mandatory.
- Exceptional attention to detail and ability to handle sensitive information securely.
- Understanding of SQL for querying and analyzing data is preferred.
- Strong problem-solving skills with a proactive approach to addressing customer/client or operational
concerns.
- Ability to manage multiple high-priority support requests efficiently.
- Knowledge of Excel or Google Sheets for data tracking and reporting.
- Understanding of system basics and troubleshooting concepts
- Willingness to work on weekends and national holidays as per roster timings.
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