Website:
hiveinspect.com
Job details:
Job Title: Product Support Specialist (B2B SaaS – Home Inspection)
Location: Remote (India)
Type: Full-time (Flexible)
Experience: 1–4 years (support / SaaS / tech-savvy background)
About the Company
We are a fast-growing B2B SaaS platform for home inspectors in the U.S. Our software helps inspection businesses manage reports, scheduling, payments, automations, and AI-assisted workflows across web dashboards and mobile apps.
This is our first support hire, and you’ll work closely with the founder to deeply understand the product and customers.
Role Overview
We’re looking for a Product Support Specialist who will be the primary person behind the in-app chat and support inbox. Your job is to understand the product inside-out, help customers solve problems quickly, and act as a bridge between users and the product roadmap.
This is not a call-center role. You’ll be expected to think critically, understand workflows, and differentiate between:
- User confusion
- Product bugs
- Missing features or improvement requests
Key ResponsibilitiesCustomer Support (Primary)
- Respond to customer questions via in-app chat and email
- Help users understand workflows across:
- Web dashboard(s)
- Mobile app (iOS / Android)
- Guide customers in uploading documents, using features, and resolving issues
- Communicate clearly and professionally with U.S.-based customers
Product Understanding & Issue Triage- Understand how data flows through the system (users, inspections, reports, payments, etc.)
- Determine whether an issue is:
- A bug
- A missing feature
- A user error / misunderstanding
- Escalate genuine bugs with clear reproduction steps
- Suggest product improvements based on recurring customer feedback
Backend & Data Review- Access internal admin / database dashboards (read-only or limited access)
- Review customer data to help debug issues or answer questions
- Verify whether data exists, is missing, or was incorrectly entered
No coding required — but strong comfort with software tools and dashboards is essential.
Quality Assurance & Testing (During Free Time)- Actively test new features before and after release
- Try to break the system by simulating real user behavior
- Report bugs clearly with steps, screenshots, and expected behavior
Data Migration & Onboarding Support (Future Responsibility)- Assist in manually transferring customer data from other platforms into our system
- Understand how data is structured and mapped
- Follow step-by-step migration processes
- Help ensure accuracy and completeness of imported data
Required Skills & Qualifications- Strong written English communication (very important)
- Comfortable working with B2B SaaS products
- Good common sense and problem-solving ability
- Ability to understand business workflows and data structures
- Comfortable navigating admin dashboards, spreadsheets, and web tools
- Self-driven and reliable in a remote environment
Nice to Have (Not Mandatory)Prior experience in:
- SaaS customer support
- Technical support
- QA / product testing
Familiarity with:
- CRM tools
- Databases or admin panels
- Real estate or home services industries (not required)
What This Role Is NOT- ❌ Not a call-center or phone-heavy role
- ❌ Not a sales role
- ❌ Not a coding role
Why Join Us- Work directly with the founder
- Learn how a real B2B SaaS is built and scaled
- Opportunity to grow into:
- Product Operations
- Implementation Specialist
- Customer Success / Onboarding Lead
- Long-term role with increasing responsibility
Compensation- 30k - 50k INR per month
- Long-term opportunity for growth and stability
Click on Apply to know more.